Archive for February, 2012

Speed and Performance Improvement

Wednesday, February 22nd, 2012

As of 11:26am today, we switched over to our new infrastructure running the latest and greatest.  The net result for you, our clients and customers is:

  • Faster load times for all pages
  • Fewer timeouts at poor Internet connections (requires less offline use)
  • More redundancies (with our servers load-balanced in multiple data centres)

We experienced a few minor outages prior to the change-over, and for that we sincerely apologize.

We also have a code-change-freeze (meaning no new features will be launched for six days  during Feb 22-28) to ensure that the new infrastructure is without hiccup.

Thank you for your continued business – we look forward to great new feature launches this week.

Why do my employees get automatically punched out?

Thursday, February 16th, 2012

We have 2 controls to ensure employee schedules do not run non-stop, making their timecard report a much larger number than it really is.

Control 1 - Based on the maximum shift length, we auto log an employee off 1 hour after this. For example, if Department A has a maximum shift length of 10 hours, the system will automatically log them off after 11 hours.

Control 2 - On normal day shifts, we log off employees at midnight.

What methods of punch in do you support?

Monday, February 13th, 2012

We currently support 5 different punch in methods. These are:

  1. Employee Code & Password - This is the simplest and easiest method to setup. The employee code usually relates to their payroll number and a secure password.
    Works on Windows or Mac
    Up Front Cost: $0
    Ongoing Annual Cost: $0
    Pro: Simple, no hardware required.
    Con: Employees could swap credentials and buddy punch.
  2. Yubikey - This technology uses an external USB device that slides into a PCs USB port and the button is touched to create a unique one time value for the employee. When an employee leaves, you can re-use the key with a different employee (transferable).
    Works on Windows or Mac
    Up Front Cost: $15-25 per employee
    Ongoing Annual Cost: $0
    Pro: Simple, reliable, secure, no two keys are the same, fast as there is no typing involved.
    Con: Employees could swap their keys between employees, but they would have to physically have the device at each action, so not practical and not likely to happen. Require a USB port to be accessible.
  3. Barcode/Swipe Card – This technology uses an external barcode reader or swipe card reader to read a barcode or magnetic card. Creating barcodes is BUILT IN (and free) to TimeWellScheduled, so you simply need to print them and attach to an employee card.
    Works on Windows or Mac
    Up Front Cost: $125-$200 per punch in location
    Ongoing Annual Cost: $0
    Pro: Simple, reliable, fast as there is no typing involved.
    Con: Employees could swap their barcodes between employees, but they would have to physically have the device at each action, so not practical. Does require a device per punch in location. Most barcode readers require a USB port.
  4. Biometrics - This technology uses an external device to scan a fingerprint and compare to the one on file. Requires a USB port to be accessible, and a small java program to be installed.
    Works on Windows only.
    Up Front Cost: $100-$150 per punch in location
    Ongoing Annual Cost: $0
    Pro: Simple, reliable, secure, fast as there is no typing involved.
    Con: Restricted to a Windows machine running java. Does require a device per punch in location and each employee must be scanned the first time during roll out.
  5. Photograph – This technology uses the iPad or iPhone to take a picture when the employee is performing an action and is recorded against the timecard (note, it is NOT analyzed to be the right employee). An employee code and password are still required.
    Works on iPad/iPhone only.
    Up Front Cost: Cost of iPad/iPhone per punch in location
    Ongoing Annual Cost: $0
    Pro: Simple, allows you see who is clocking in.
    Con: Restricted to an iPad or iPhone.

Issue with entry/exit/meal/break buttons

Saturday, February 11th, 2012

We are having a temporary issue with the access restrictions blocking all buttons. We are currently working on this.

UPDATE – 9:35, we’ve fixed the issue.

Why doesn’t my biometrics scan when I press my finger on the device?

Thursday, February 9th, 2012

You may notice the scanner working, but it doesn’t do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar of the browser to make it the active window.

Restricting access based on cookies

Wednesday, February 1st, 2012

Originally, we restricted access of the punch in/out/meal/break buttons to an IP. For most businesses, this would work because they have a a static IP that never changes.

However, some business don’t have access to a static IP, so we’ve launched an enhancement to block access using cookies. To set this up, it’s a very simple process – just select METHOD 2 and click the SETUP button. That’s all you need to do. One note of caution – if you have your browser to clear cookies each day, you will need to turn this off otherwise you will loose the cookie that was added.