Posts Tagged ‘biometrics’

Remove the biometric requirement for any employee

Monday, April 8th, 2013

Before this weekends update, only administrators could log in via employee/code and password. We’ve now opened this up so you can allow any employee to do the same.

When you edit an employees profile, under their employee code you will see this option, check it off and they can log in with their employee code and password all the time:

Biometric Override

I use biometrics and when an employee tries to enter the site with employee code/password, it fails. Why?

Monday, December 10th, 2012

When you use biometrics, ALL employees must use it. This avoids employees bypassing your security and just entering their employee code and password.

Administrators and managers however can still access the site with their employee code and password.

Some of my employee’s fingers won’t scan. What can we do?

Tuesday, November 20th, 2012

Biometric devices work by reading the ridges in your fingers. If the ridges are not well defined, they can not be scanned.

One way is to encourage employees to drink more water. After that, you can try third party tools like these:

(Note, links to these tools were sent to us by digitalpersona and not tested by our team as of the date we posted this entry)

How to Setup Biometrics

Wednesday, May 2nd, 2012

Step 1 – Install the biometric device into your USB port. You should see the light inside the device turn on, a soft blue colour (this means that it is on).

Step 2 – You need to install the drivers, one time only. Go to MANAGE MY BUSINESS and you will see the links to download the software. Pick the right one, 32bit or 64bit version (most users are 32bit – if you’re unsure, contact IT or your nerd!)
How to Setup Biometrics

How to Enroll Employees Using Biometrics

Wednesday, May 2nd, 2012

Step 1 – Go to MANAGE MY BUSINESS->MANAGE MY EMPLOYEES and select the employee to edit. Scroll down to General Information and click ‘Set biometric value’
How to Enroll Employees Using Biometrics - Step1

Step 2 – The employee will need to press their finger 4 separate times on the device. THEY MUST ALWAYS USE THE SAME FINGER.
How to Enroll Employees Using Biometrics - Step2

Step 3 – As the employee presses their fingers on the device, the count will decrease from 4 to 1
How to Enroll Employees Using Biometrics - Step3

Step 4 – When this has been done 4 times, the fingerprint value has been recorded successfully.
How to Enroll Employees Using Biometrics - Step4

Why doesn’t my biometrics scan when I press my finger on the device?

Thursday, February 9th, 2012

You may notice the scanner working, but it doesn’t do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar of the browser to make it the active window.