Over the weekend we launched an update to the biometric module. This update has a higher resolution which means the quality of our scans will be better.
For existing employees without any issues, there is nothing you need to do.
For employees who are having an issue, please re-scan their fingers. Remember to use the same finger for both to increase the reliability. This re-scan will use the new higher resolution.
If you still have issues, please touch base with us.