We are almost done integrating the chat module with the app.
Until then, we will now push an alert to you when you have any unread chat messages waiting to be read on the site.
How to Schedule and Manage Home-Based Call Center Staff
“The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, precautions and methods to measure call center performance. In order to...
