Help & Support

Need Help? Check for answers on our Support Site. Just type a keyword into the Search bar. ie. "Schedules" to see all Help articles about Schedules. Can't find what you're looking for? send us an email:...

read more

Updates

We've made more updates including: 1. A new way to view the schedule by shift start times. 2. A new option to restrict employee messages to TimeWellScheduled only without emailing. 3. Easily send Employee Welcome...

read more

New Features – September 2017

We've recently added some new features to TimeWellScheduled. 1. Exclude paid meals/breaks from overtime calculations. Set your hours for maximum regular hours and choose the option to exclude paid meals and breaks 2. Schedule page update A) We've added the Competency...

read more

Upgrades to Server

Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of...

read more

Unscheduled Server maintenance

TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.  ...

read more

Drag and Drop Images

Did you know that when creating a new message or News post, you can drag and drop images, word documents and PDFs into your message? Image attachments have always been possible, but now you can pull directly from a folder and also resize images.   News Images...

read more

Upgrades And Speed

Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.

read more

Improvements to punch speeds

Our team is making server and database enhancements that will increase the performance of the site this week. This will all be done after hours to not interrupt your normal work day. But you may notice slow downs at night We plan to have all work done by mid week. Any...

read more

Biometric issues

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...

read more

Issue with Easypay export

A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...

read more

Timecard layout makeover

We've updated the Timecard Layout.  Functionality will stay the same, But you'll find a new cleaner, easier to use layout. Before: After: The new layout features new panels for choosing Departments and employees, an new date picker and a better layout for tablets and...

read more

The new Sales/Labour Budget cost report

The new Sales/Labour Budget cost report is now available. Now you'll be able to see several week's numbers after entering them into the Sales and Labour Budget costing tool on the Scheduling screen.     You can enter previous week's numbers a sell by using...

read more

Biometric scanner – Firefox work around

We've found a simple work around to continue using Firefox with the Biometric Scanner. Deactivate Auto update in Firefox Download firefox 51.00 - Link to firefox 51: https://ftp.mozilla.org/pub/firefox/releases/51.0/win32/en-US/Firefox Setup 51.0.exe Close Firefox...

read more

Biometric scanner and Firefox V52 release

Today we found out that Firefox has discontinued support for Java in the latest version (V52) release. Java is a critical component for biometric operations. If your store is using a biometric finger scanner please update your browser to Internet Explorer...

read more

New Look, same reports

Just a quick note that very shortly we will be updating the look of the reports page. Nothing will change in terms of the wording, or functionality, just a change in the look. Here is an example of what you will...

read more

New Links Module

Now you can display important and relevant links on the TimeWellScheduled Dashboard. Choose Manage My Business>>Manage My Links Click Add Link to create a new link or Edit form the drop down menu to edit an existing link. Employees will see link on Dashboard...

read more

New links panel on Dashboard

Now you can include important links in your store's dashboard screen. all Employees will see these links when activated.   To add a Link go to manage My Business>>Manage My Links, click Add Link, fill in the Name and URL and click Add. to Edit an existing...

read more

Vital Signs

A quick update was launched last night to allow admins to edit past values.

read more

Daily Vital Signs

We’ve made it easy to record your store’s Vital Signs and share them with your choice of staff. Record your store’s Average basket total, Customer count, Store and Service sales by choosing the blue  button on your dashboard. You’ll be prompted to enter the store’s...

read more

TimeWellScheduled iPad App

As a result of the service interruption over the weekend we've updated the TmeWellScheduled app. As well, processes have been put in place to avoid this same failure in the future.

read more

Manage With Success

    Manage With Success is an effective HRIS for SMB. Fully integrated with Time Well Scheduled, it allows you to save a lot of time in reporting, help you structure your HR informations and lowers the number of paper form you keep accumulating. There is no...

read more

Over/Under hours notification

We created a notification requested by some dealers to inform them when employees are over/under hours. Below image appears BEFORE you publish, to give you a list of any discrepancies. To remove the alerts completely got to Manage My Business » General » Manage My...

read more

Updates to our API

Do you want to integrate with TimeWellScheduled and your application? We’ve added more options available, check them out here: https: https://timewellscheduled.com/more/api

read more

Updates to Role Based Scheduling

We’ve updated role based scheduling to have more features and alerting. You can manage it all in a new section under MANAGE MY SCHEDULE AND TIMECARD SETTINGS. Updates include Ability to set the default schedule view to role based Send weekly email to employees on...

read more

New My Login option on timewellscheduled.com

We’ve added the option to Login from the timewellscheduled.com website. Employees’ who may have lost the unique store URL we provide can easily find their store and login using the timewellscheduled.com website. Just visit www.timewellscheduled.com and click on My...

read more

Easier To Calculate Stat Pay

We started with Ontario and streamlined the stat pay reports. What this means is that you no longer need to pick the stat day (we pull that from the setup). And we’ve redesigned the page to use the new layout within the site, meaning a cleaner, responsive design. And...

read more

Holiday Stat Report Easier To Use

  We've started with Ontario making it easier to generate your holiday stat report. Other provinces and states will receive the same updates. What we've changed: 1. instead of having to pick the holiday, the system recognizes the ones you have entered and makes...

read more

Update To The Sales/Labour Budget Cost Module

We’ve enhanced the Sales/Labour Budget Cost module by allowing you to enter values at a daily value. To do this, click any department name In the new popup, you can enter the daily sales. The daily sales is totaled and carried back to the weekly screen automatically....

read more

Coming Soon

Improvments we’re working on...   New budgeting features, New stat holiday report, LIVE absence requests, New timecard layout, New sales/budget module, You will soon be able to push daily sales values so they can carry upward into your weekly...

read more

Take this shift & unassigned roles

For a few years we’ve had the ability to create shifts and leave them unassigned. In this example, there are 1 of 2 FLOOR MANAGER shifts filled. It was up to the scheduling team to assign employees into the shift. We just launched a change so optionally, you can allow...

read more

The New Message Module

Reading Messages Made Easier Fresh new look Responsive layout (resizes for the device you’re on) Easier to read design Quick and easy searching Date searching Delete all Inbox messages. Send messages to: Employees Departments Roles...

read more

Sales/Labour Budget Cost tool

Our new Sales/Labour Budget Cost tool allows you to enter store Sales totals and compare them to you labour budget and labour costs. See all departments at once for a convenient view of the whole store’s numbers. Set Sales, Labour Budget Cost and Labour Budget Hours...

read more

Employee Handbook

Now add an employee handbook available for employees to download from their dashboard.   Upload Handbook Handbook available for download on...

read more

New multiple role alerts

Previously you could set a secondary notification on only 1 role above the selected one. This change allows you to pick ANY role that is higher, and pick any employee in it....

read more

Updated Payroll reports

TimeWellScheduled Payroll reports have been updated. A fresh new look will help you create reports easier and faster. Original reports will also stay activated while everyone get acclimated to the new format.   Choose your Department, Groups, Classification,...

read more

Activate SMS Messaging

1. In General Settings, choose Turn On SMS   2.  Once this option is configured,  Alerts may be set for each employee. In Manage My Business > Genereal > Manage My Employees > Edit employee, choose the SMS option in the Alerts panel. There are three...

read more

Web Applications

TimeWellScheduled is a Web Application, that means it uses a web browser as a user interface instead of having to download or install software on your computer. There are other advantages to Web Applications as well: Reduced business costs - less time spent talking to...

read more

Setting up your biometric device

Setting up your biometric device TimeWellScheduled even allows for leading edge biometric time and attendance systems to confirm user authentication and utilize the most secure form of verification today.  Try TimeWellScheduled free for 30 days.    Please follow...

read more

Managing User Alerts

This support topic is to help you to be able to know how to customize the alerts that each employee and supervisor will get.   To start you will want to make sure that you’re adding a new employee or you’ve selected an employee from the “Manage My Employees”...

read more

How NOT to Record Employee Hours

You know, here at TimeWellScheduled, we come across alot of stories about how companies record employee work time. We hope you’re tracking time properly and efficiantly  and not like this business owner. TimeWellScheduled can help.   We found an interesting story...

read more

Time and Attendance Statistics

A time and attendance system like TimeWellScheduled can save you thousands of dollars when you consider the negative financial impact of three key factors: time theft; time spent manually figuring time sheets; and human error in calculations. Time Theft: According to...

read more

5 Advantages of Using a Time Clock and Attendance Software

Original article By: Windfall   "Managing employee time and attendance can be a hassle, but it doesn’t have to be. Time clock and attendance software eliminates the frustrations of a manual process and automates your entire system. Most businesses are already...

read more

Weekly Late Report

Did you know if managers want to see which employees came to work late, we have a couple of reports that might work.   Time Card & Payroll » Time Card Discrepancy Report   1. click Time Card & Payroll 2. click View Time Card Discrepancy 3.  choose...

read more

The History of the Time Clock

From Wikipedia, the free encyclopedia https://en.wikipedia.org/wiki/Time_clock "A time clock, sometimes known as a clock card machine or punch clock or time recorder, is a mechanical (or electronic) timepiece used to assist in tracking the hours worked by an employee...

read more

Adding Drag and Drop Shifts

You can add common shift times easily by creating Timebands which will appear at the top of the schedule.  Just Drag and Drop the new button into the schedule to add the new shift.   To create a new Timeband click on the “+” button in the blue header section at...

read more

Budget Values

Budget values are a great way to plan hours or cost in a schedule. Up to now though, they've been limited to a week at a time. With our latest change, you can carry the hours or cost over as many weeks as you need. To do this, Go to Scheduling Click the settings icon...

read more

New Schedule View

Schedule View Previously you could enable managers to see EVERYONE'S schedule, even those they didn't manage. However this was limited to MONTH view. Now we've added the same feature in WEEK view on the schedule screen. To enable this,   Click on Manage my...

read more

Manage Absence Request Types

Manage Absence Request Types Here's How To Manage Absence Request Types for TIMEwellSCHEDULED. The fully tailored time and attendance with employee scheduling enhances your workforce management capability. https://www.youtube.com/watch?v=2jnSpLdsxQA  

read more

Stat pay

You can now setup your stat pay rules AND holidays to make your timecard calculations even easier. Go to MANAGE MY BUSINESS and you will see a new setup, Manage Holidays & Stat Pay Setup  From here you can add new holidays, and set your rules....

read more

TimeWellScheduled gets a new look!!

TimeWellScheduled is making intuitive changes to make things easier for you and your employees. New signups will start seeing these changes February 1st, 2015. Existing clients will have the option to preview for a month before flipping over.   New Login Page. New...

read more

Time and Attendance Equipment

Time and attendance equipment are hardware that is used with a time and attendance system within a company’s workplace. Time and attendance hardware is used to track employee hours and attendance, as well as enhance workplace security. A time attendance machine...

read more

Biometric Time and Attendance System

What is a Biometric Time and Attendance System? Biometrics is the identification of people based upon their physical characteristics; most commonly their fingerprints, hands, eyes, or facial features. While time and attendance systems are used to manage employee...

read more

Time and Attendance

What is Time and Attendance? Time and attendance is an area of workforce management that collects data of when employees start and stop their work days, and the department where their work takes place. This is done through a system that collects the data either...

read more

New Partnership with Manage With Success

TimeWellScheduled and Manage With Success are partnering up so you can have 2 great products with just 1 system. Manage With Success consolidates human resources information into an web-database that is both easy to read and easy to use. Use Manage With Success...

read more

Recent updates

We added a quick update for scheduling. In Manage My Business » General » Manage My Schedule Settings and Time Card Settings, we've added a new option to the schedule screen to let you select how employee names will...

read more

Recent updates

When printing a schedule, you can now choose to include comments and pay rates, in addition to the original hours totals. This was added in 2.0.19....

read more

Recent updates

We just released 2.0.19 with a variety of small changes.    1. One click swap of schedule - now in the scheduling screen you can mouse over a schedule and quickly switch it to another...

read more

Sometimes I see negative hours, why is that?

This can happen in very specific cases, when you allow shift splitting and employees can clock in early. In normal cases, here is how a shift split works. Employee Scheduled - 12PM to 8PM Employee leaves at 3PM, arrives back at 5PM We calculate the schedule as 2...

read more