Adding Drag and Drop Shifts

You can add common shift times easily by creating Timebands which will appear at the top of the schedule.  Just Drag and Drop the new button into the schedule to add the new shift.   To create a new Timeband click on the “+” button in the blue header section at the...

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Five Steps to Cost Savings Through Better Schedule Adherence

By Mae Kowalke, TMCnet Contributor http://www.tmcnet.com/channels/call-center-scheduling/articles/299870-five-steps-cost-savings-through-better-schedule-adherence.htm   An unscheduled 10-minute break during a typical eight-hour call center shift doesn’t sound costly,...

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Budget Values

Budget values are a great way to plan hours or cost in a schedule. Up to now though, they've been limited to a week at a time. With our latest change, you can carry the hours or cost over as many weeks as you need. To do this, Go to Scheduling Click the settings icon...

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New Schedule View

Schedule View Previously you could enable managers to see EVERYONE'S schedule, even those they didn't manage. However this was limited to MONTH view. Now we've added the same feature in WEEK view on the schedule screen. To enable this,   Click on Manage my Employees...

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Manage Absence Request Types

Manage Absence Request Types Here's How To Manage Absence Request Types for TIMEwellSCHEDULED. The fully tailored time and attendance with employee scheduling enhances your workforce management capability. https://www.youtube.com/watch?v=2jnSpLdsxQA  

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Stat pay

You can now setup your stat pay rules AND holidays to make your timecard calculations even easier. Go to MANAGE MY BUSINESS and you will see a new setup, Manage Holidays & Stat Pay Setup  From here you can add new holidays, and set your rules....

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TimeWellScheduled gets a new look!!

TimeWellScheduled is making intuitive changes to make things easier for you and your employees. New signups will start seeing these changes February 1st, 2015. Existing clients will have the option to preview for a month before flipping over.   New Login Page. New...

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Time and Attendance Equipment

Time and attendance equipment are hardware that is used with a time and attendance system within a company’s workplace. Time and attendance hardware is used to track employee hours and attendance, as well as enhance workplace security. A time attendance machine...

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Biometric Time and Attendance System

What is a Biometric Time and Attendance System? Biometrics is the identification of people based upon their physical characteristics; most commonly their fingerprints, hands, eyes, or facial features. While time and attendance systems are used to manage employee...

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Time and Attendance

What is Time and Attendance? Time and attendance is an area of workforce management that collects data of when employees start and stop their work days, and the department where their work takes place. This is done through a system that collects the data either...

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New Partnership with Manage With Success

TimeWellScheduled and Manage With Success are partnering up so you can have 2 great products with just 1 system. Manage With Success consolidates human resources information into an web-database that is both easy to read and easy to use. Use Manage With Success...

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Recent updates

We added a quick update for scheduling. In Manage My Business » General » Manage My Schedule Settings and Time Card Settings, we've added a new option to the schedule screen to let you select how employee names will...

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Recent updates

When printing a schedule, you can now choose to include comments and pay rates, in addition to the original hours totals. This was added in 2.0.19....

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Recent updates

We just released 2.0.19 with a variety of small changes.    1. One click swap of schedule - now in the scheduling screen you can mouse over a schedule and quickly switch it to another...

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Sometimes I see negative hours, why is that?

This can happen in very specific cases, when you allow shift splitting and employees can clock in early. In normal cases, here is how a shift split works. Employee Scheduled - 12PM to 8PM Employee leaves at 3PM, arrives back at 5PM We calculate the schedule as 2...

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Remove the biometric requirement for any employee

Before this weekends update, only administrators could log in via employee/code and password. We've now opened this up so you can allow any employee to do the same. When you edit an employees profile, under their employee code you will see this option, check it off...

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Quickly See Last Years Totals – Better Scheduling

For those of you with us for more than a year, we've included last years financials at the bottom of the scheduling screen so you can compare your current weeks totals with last years. You can also click the data to jump back to that time period. When done, click the...

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Version 2.0.08

Features Added: CR 91 - Add new export format, ‘Bravo’ CR 92 - Add full day API push - currently the API allows for a single action push (ie. entry), this change would allow for a full day to be pushed at once (entry, breaks, meals and exit) CR 93 - Projected Sales...

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Version 2.0.07

Features Added: CR 77 - Changes to ABSENCE  reports: By Employee - need to go farther in the past than Feb 2012 By Reason Type - add employee drop list By Alerts - When you run the report, you don’t know who you picked (it doesn’t show the name) and all the reason...

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Weekly email schedule reminders

Last week we had an issue with the weekly schedule emails that went out. Your team may have noticed the email they received did not match their actual schedule. We have resolved this and apologize for any inconvenience.

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Security email alert sent to administrators

I just received this email: There has been 2 unsuccessful attempts to log into ' [your URL] ' using 2 Employee Code '000264' & '000262'. Therefore that IP address has been banned for an hour. Details of the IP banned: IP : 123.123.123.123 Location: CANADA - XXXXXXXX...

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Now you can better manage the hours per role

When you create a role, you can optionally enter the minimum and maximum hours an employee should be scheduled each week. When an employee is outside the requirements, the validation of the schedule will trigger a warning. COMINGSOON - The system will highlight the...

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Darren Gunn Testimonial

Recently one of our current clients was kind enough to share their own thoughts on how TimeWellScheduled benefits them, and how our Time and Attendance Software has made them more efficient. https://youtu.be/C7JggvX-acM

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Scheduling Screen Quicker To Load

Now when you visit the scheduling screen, the previous week and department you were working on is automatically loaded. No need to have to reselect the week and pick the departments you were viewing.

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How to know when there is a service interruption

Did you know we use a third party tool (wormly.com) to query our servers every minute to make sure they are up? As soon as it can not connect, it sends an email and phone alerts to our entire support team. We can then quickly determine the issue and fix it. And how do...

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Adding comments to timecards

We've now added the ability for mangers/supervisors to add comments to timecards when they are approving a specific timecard. These comments will show on the timecard page with a special comments icon, and when you print/export as...

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Updated Validation Button

We've updated the validation button so it's color coded and easier to see if there are items you should address. The button now has 3 states: Schedule Not Validated - this means the schedule has been made but no one has validated it Warnings In Scheduled - this means...

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Possible Issue With Chrome Browser

In the last few days we've noticed clients having issues with our system and Chrome browsers. We are looking into this, it seems to be a caching issue in Chrome because a hard reset fixes it. To do this, click the reload circle arrow icon to the left of the URL...

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Why can’t I add a timecard for an employee?

Sometimes there is a need to add a manual timecard for an employee however there name doesn't show in the list to select. If the employee is marked as 'NOT scheduled and can check in/out at any time' then the only department they will show in is their primary...

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What to do with NO SHOWS?

Previously when an employee didn't show up, their name remained in the timecard list as unapproved, with no way of reporting on this. Now, you can mark those timecards as NO SHOWS: You now see the link 'Mark this as a did not show absence'. Once you've done this, you...

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Changes to Timecards

We've made a few changes to the timecard page to make it easier for approvals, these changes include 1. decrease the load time of the page 2. create a standard header along the top (same as you see on the scheduling screen) to pick departments, etc 3. default to only...

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Change to Desjardin exporting

If you use Desjardin for payroll, we've now added a feature to specify if you pay weekly or every 2 weeks. This will output the data a little differently in the export file so that Desjardin recognizes the two weeks...

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How Do I Override a Shifts Meal/Lunch Break Length?

Go to SCHEDULING and select the department the employee works in (if the schedule is published, you will need to unpublish it). If you are adding a new schedule, click the + green icon and at the bottom of the page, you will see: If you are editing a schedule, click...

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How To Transfer TimeCards to Sage Peachtree

Generating the CSV file 1) Go to Manage My Bussiness and verify that Peachtree is selected, if not select it and save the setup: 2) Go to the Reports option and select Export to Peachtree: 3) Select the information according to the steps mentioned in the preparation...

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How to Setup Biometrics

Step 1 - Install the biometric device into your USB port. You should see the light inside the device turn on, a soft blue colour (this means that it is on). Step 2 - You need to install the drivers, one time only. Go to MANAGE MY BUSINESS and you will see the links to...

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How to Enroll Employees Using Biometrics

Step 1 - Go to MANAGE MY BUSINESS->MANAGE MY EMPLOYEES and select the employee to edit. Scroll down to General Information and click 'Set biometric value' Step 2 - The employee will need to press their finger 4 separate times on the device. THEY MUST ALWAYS USE THE...

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Alerting Employees Before Their Schedule Start

Employees AND management/business owners can now have their employees be emailed before their shift starts. With this option, the employee will be sent an email at the preset time, before their shift start. So no more excuses they didn't know they had a...

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How to Setup Barcode Scanner

One punch in method TimeWellScheduled supports is barcode scanning. Barcode reads (like this one) scan a barcode and input like a keyboard. This means we keep the employee code and password setup and when you scan the barcode, it fills in those values. All your...

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How To Transfer TimeCards to Quickbooks

Setting up Quickbooks Go to MANAGE MY BUSINESS -> GENERAL -> GENERAL SETTINGS Under Payroll, select Quickbooks as the payroll option. A popup will appear, requesting you to import payroll items. Any items you have already entered will be displayed here. Select a file...

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Speed and Performance Improvement

As of 11:26am today, we switched over to our new infrastructure running the latest and greatest.  The net result for you, our clients and customers is: Faster load times for all pages Fewer timeouts at poor Internet connections (requires less offline use) More...

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Why do my employees get automatically punched out?

We have 2 controls to ensure employee schedules do not run non-stop, making their timecard report a much larger number than it really is. Control 1 - Based on the maximum shift length, we auto log an employee off 1 hour after this. For example, if Department A has a...

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What methods of punch in do you support?

We currently support 5 different punch in methods. These are: Employee Code & Password - This is the simplest and easiest method to setup. The employee code usually relates to their payroll number and a secure password. Works on Windows or Mac Up Front Cost: $0...

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Restricting access based on cookies

Originally, we restricted access of the punch in/out/meal/break buttons to an IP. For most businesses, this would work because they have a a static IP that never changes. However, some business don't have access to a static IP, so we've launched an enhancement to...

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How do I mark an employee inactive?

First, make sure you have your employee status setup, go to MANAGE MY BUSINESS->MANAGE EMPLOYEE STATUS and add as many status as you need, typical ones are 'No longer employeed' and 'Leave of absence'. Second, in the employee profile, in the 'General' section, there...

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Emailing schedules

Did you know you can setup your TimeWellScheduled to automatically email all employees their weekly schedules once a week? Go to MANAGE MY BUSINESS->GENERAL SETTINGS and select the option 'Each Saturday, Email employees their schedule for the upcoming...

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Scheduling sorting

You can now sort your schedules based on key areas. Each user has their own saved sort order so they can manage their schedules quickly and...

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Why can’t I print my schedule in colour?

Internet Explorer By default, Internet Explorer does not print background colors. To change that: Select Page Setup from the menu toolbar in your browser. Place a check beside the checkbox with the words "Print Background Colors and Images" Click the OK button Mozilla...

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Should I use shift or department based rules?

Here is an explanation of both types of rules: Department Rules - If the grace periods and length of breaks/meals are dictated by the department. Shift Rules - If the grace periods and length of breaks/meals are dictated by the shift length. One question that may help...

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How do I approve my timecards

To approve timecards, go to TIMECARD & PAYROLL-> Review, Update and Approve Time Cards Pick a department and you will see a list of yellow and green entries. Green are approved, the employee clocked in based on the schedule and grace period you entered so we assume it...

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Faster TimeCard Processing

We've just updated the timecard reports so they are faster to load and process. Previously, each timecard would have to be loaded, reviewed and saved, causing the server to reload the timecard page. We've eliminated all this so the approval load time is less than a...

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New Scheduling Screen

We've redesigned the scheduling screen so it is faster and easier to use. With this change, we remove more whitespace so you can see more employees on the screen at once. Some other key features of the new design: Departments View multiple departments at once and...

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New Home Screen Launched!

We are working hard to make TimeWellScheduled easier to use and get the important details to you quickly. When you now log in, you will see 4 sections: Upcoming Schedules Your upcoming weeks schedule is listed here. Alerts Any alerts, from pending absence requests to...

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How to check my schedule

From the home page, click “View My Schedule” along the bottom menu. On this page, you will be able to view your schedule for the current month. This schedule will indicate the department you will be working in, as well as the times. You can also review any requests...

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How To Transfer TimeCards to PAYweb

From TimeWellScheduled Approve timecards Select reports Select either: Hours preparation report Hour and shift preparation report Hour, shift and pay preparation report Enter the required date range for the pay period Check all departments, hourly, active and verify...

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How do I block employees from punching in from home?

There are two ways to do this: First Way: Make sure you setup your access restrictions. When these are setup, they will only show the punch in buttons for the registered IPs. You can see how to set these up here. Second Way: On the MANAGE MY BUSINESS page, there is an...

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Why can’t I add or edit a schedule

There are 2 reasons why you would be unable to add or edit a schedule. Reason 1: If the schedule has been posted, no changes can be made to it. The top right of any posted schedule will alert you if this is the case: If the schedule has NOT been posted, you can make...

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Employees – How to request time off

As an employee, to add time off select the 'Absence Request' button. On the calendar, select the correct month and day and click the 'Add Request' link. On the add request page, select the reason and add any comments you wish to share. Click Add. When you click add,...

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How To Transfer TimeCards to EasyPay

Windows One time procedure: Create a new folder under EasyData and name it “TimeCards”. Create a shortcut path to the TimeCard folder (i.e. network share) Example z:EASYDATACTC142Timecards EasyPay: the EasyPay Customizer module must already be installed and setup...

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