Wequedong Lodge of Thunder Bay is a non-profit organization that provides meals, translation, transportation, and referral services to First Nations, Métis, and Inuit clients accessing medical care in Thunder Bay. The organization takes pride in offering a safe, comfortable, and culturally appropriate environment for the people they serve, while supporting a team of 67 employees who help deliver these essential services.
Challenge #1:
Unreliable Time Tracking with Their Previous System
Prior to adopting TimeWellScheduled, Wequedong Lodge relied on a system that frequently caused issues for both employees and managers. The clock-in machines malfunctioned periodically and system updates would sometimes take the software offline altogether, leaving employees unable to clock in or out. Even when the system was online, employees struggled to use it effectively, often believing they had successfully clocked in only to discover later that their time had not been recorded.
These inconsistencies made accurate time tracking difficult and created unnecessary administrative follow-up.
Solution #1
A Reliable, User-Friendly Clock In and Out Experience
After switching to TimeWellScheduled, Wequedong Lodge found the clock-in and out process to be straightforward and reliable. Employees commented on how simple the system was to use, and managers gained confidence that time entries were being captured correctly. This improved reliability reduced confusion and helped ensure accurate time records without the need for manual correction.
Challenge #2:
Inefficient Scheduling Communication
Due to limitations of their previous system, Wequedong Lodge employee schedules were primarily distributed as hard copies. While schedules were available digitally, many employees were not comfortable accessing them online. This made scheduling communication less efficient and increased reliance on printed materials, creating extra work for managers when schedules were changed or needed to be clarified.
SOLUTION #2:
Faster Scheduling and Improved Communication
With TimeWellScheduled, schedules became easier for employees to access, particularly through the app. According to Wequedong Lodge employees, “this system could not be any easier to use.” In addition to easily viewing their scheduled shifts through the app, employees appreciate how simple it is to request time off and the built-in communication feature that allows them to contact managers directly to ask questions or clarify concerns.
“Our employees like the app and find it very user friendly. It is very easy to request time off.”
“It is easy to use, very adaptable and employees can send managers and supervisors questions and concerns in a timely manner.”
While managers also value the communication features, they especially appreciate TimeWellScheduled’s ability to input schedules and run reports. Creating and sharing schedules also became a quicker, easier process.
"The impact of TimeWellScheduled has allowed managers extra time to work on projects. The system is very user friendly and easy to input schedules, run reports and enter schedules."
Challenge #3:
With Wequedong Lodge’s previous system, shift approvals could only be completed the following day. This delayed payroll-related tasks and limited access to timely reporting. Managers also lacked accurate reports for tracking employee time, statutory hours, vacation hours, and other key information.
Solution #3
Same-Day Approvals and Accurate Reporting
TimeWellScheduled enabled same-day shift approvals, allowing managers to review and approve time more efficiently. The system also provided accurate reporting for tracking employee hours, statutory time, vacation balances, and other important data that was not previously available. As a result, managers gained better visibility into workforce information and saved time that could be redirected toward other projects.
“TimeWellScheduled allows us to approve a shift on the same day. It also provides accurate reports for tracking employees time, statutory hours, vacation hours and many other items that we did not have before.”
Conclusion
For an organization like Wequedong Lodge, reliable workforce tools are more than an operational need. They are essential to supporting staff who provide critical, compassionate services every day. By adopting TimeWellScheduled, the Lodge replaced uncertainty and manual follow-up with clarity, accuracy, and confidence in their time tracking, scheduling, and reporting. Just as importantly, the transition was supported with quick, responsive service, ensuring the system continued to work smoothly as the organization’s needs evolved.
“We received excellent support during the transition and continue to receive excellent service when questions or issues arise. We are very happy with the system and support that it provides… (and) would highly recommend this to other employers.”
Employees gained an intuitive system they could trust, while managers regained time and visibility that had previously been lost to workarounds and system issues.
“We appreciate the features of TimeWellScheduled, such as the app, the reports the communication between employees and managers. The ease of use, search features, schedule features and the promptness of the support when issues arise.”
With fewer administrative barriers and more dependable tools in place, Wequedong Lodge is better positioned to focus on what matters most: supporting their team and the communities they serve.