digital-marketing-1-yy-10-2 | TimeWellScheduled

How South Street Burger Synced Multi-Location Scheduling and Payroll

250365875_5a366679-e5af-4901-a725-7c0ea64f69c61 | TimeWellScheduled

by Kaatje | March 25, 2026

South Street Burger franchise location using TimeWellScheduled for multi-unit management.

South Street Burger operates three locations in Calgary with a team of about 30 employees, all focused on delivering quality food and a welcoming experience for every customer. As Vice President Brayden Matthews explains, “customer service standards are what we feel sets our restaurants apart from the competition. We want customers to feel great about their spending decisions, and return for quality food served in a friendly manner.” To support these high service standards behind the scenes, South Street Burger implemented TimeWellScheduled in May 2024 to streamline scheduling and payroll.

The Challenge: Managing Manual Payroll Across Multiple Franchise Locations

Previously, South Street Burger used a system that handled scheduling separately from time tracking and payroll. This meant managers had to work across multiple platforms, using multiple different tools to complete routine tasks. Without simple integration between systems, payroll processes were very time consuming and errors could occur when transferring information between these platforms.

The Solution: Automated Scheduling and Unified Payroll Export

With TimeWellScheduled, South Street Burger was able to bring scheduling, time clock functionality, and payroll integration together in one system. This integration simplified administrative work and helped reduce payroll errors by keeping all workforce data in one place. Managers no longer have to move information between multiple systems, making scheduling and payroll tasks faster and more reliable. This efficiency has resulted in an estimated 150 hours saved annually, significantly reducing the administrative burden on managers.

Vice President Brayden Matthews says that “having these three pieces on one platform has improved productivity within our business and reduced payroll errors.”

Challenge #2: Limited Schedule Visibility for Employees

Prior to implementing TimeWellScheduled, employee schedules were distributed through third party web software. While this allowed schedules to be shared digitally, employees did not have the same level of accessibility or convenience they now have through a dedicated mobile app. Managers were looking for a clearer, more accessible way to deliver schedules to their team.

SOLUTION #2: A Mobile App That Makes Scheduling Accessible

The TimeWellScheduled mobile app provides employees with an easy way to view their schedules and stay informed about upcoming shifts. With schedules delivered directly to their devices, staff always know when they are working, reducing confusion and improving communication across the team. Any schedule updates are reflected instantly in the app, while employees can receive shift reminder notifications or request to swap shifts (if managers have enabled those features).

Exterior view of a modern South Street Burger location, one of the three stores that optimized employee shift scheduling with our system.

Classic bacon burger with fresh ingredients from South Street Burger. Behind the counter, the franchise improved operational efficiency by managing staff with TimeWellScheduled.

According to Matthews, “the app is very accessible for employees to use” and makes “schedule delivery easy.”

TimeWellScheduled dashboard showing integrated payroll and employee shifts

Servings of loaded specialty fries and onion rings from South Street Burger, a restaurant that successfully synchronized its team's workflow across three different locations.

Challenge #3: Visibility and Time Tracking

Accurate time tracking is important for restaurants with hourly employees. Without clear verification of start and end times, it is almost impossible to ensure payroll accuracy and prevent time-related discrepancies. Clear visibility into employee hours also helps managers reduce issues like time theft while maintaining fair, transparent payroll practices.

Solution #3: Verified Time Tracking for Every Shift

To improve visibility into employee hours, South Street Burger uses TimeWellScheduled’s Time Clock Verification system, which records exactly when employees begin and end their shifts. This provides managers with greater transparency and helps ensure all hours worked are accurately recorded, while also reducing the risk of time-related discrepancies.

Matthews asserts that his favourite TimeWellScheduled features is the “time clock verification [which] identifies the minute employees started and ended their shifts, with the ability to override for mistakes.” Matthew claims this has “allowed managers to ensure that all team members are working with transparency and eliminated most if not all time theft.”

The Result: Reduced Labor Costs and Eliminated Manual Data Entry

Since implementing TimeWellScheduled, South Street Burger has simplified scheduling and payroll while giving employees clearer access to their schedules through the mobile app. Managers now have better visibility into employee hours, ensuring accurate payroll and greater transparency across their locations. The transition to the platform was a smooth one, with the TimeWellScheduled team assisting with onboarding and record transfers.

According to Matthews, the “transition was very smooth: TimeWellScheduled support helped us when needed and assisted with all the record transfers.” Moreover, the employees all “enjoy the clear and consistent way that their work schedules are delivered.”