Our team has reviewed the incident on Monday and found 3 areas that caused issues server specific hardware issues code changes using too much resources IP based blocking These 3 issues resulted in an overall slower response time when accessing our services. We have...
Our team will be doing routine server maintenance between 12:30a-3:30a. During this time the site may be unresponsive and punch activities will be blocked. We expect this window to take only 3hrs. Any issues please message the support team.
We are looking into an issue with time cards not processing correctly over night. Our team is working quickly to find and solve the issue.
Ce soir, nous ferons l'objet d'une mise à jour de la base de données à 00h30 HNE. Pendant cette période, le site sera indisponible. Nous nous attendons à ce que cela prenne jusqu'à 3,5 heures. Désolé pour le dérangement.
Tonight we will be updating our servers to increase speed and performance. We expect this to take 2hrs. We will start this at 12:30p EDT.
We will be doing maintenance on the database servers tonight. This will start around 12:30a Nov 12 and last a couple of hours. We do not expect extended downtimes, just a quick reboot. During the maintenance window, the servers will respond slower than normal.
Tonight we will be undergoing a database update at 1am EST. During the time the site will be unavailable. We expect this to take up to 3hrs. Sorry for the inconvenience
This Friday May 1 we will be doing updates to the backend of TimeWellScheduled starting at 11:30PM EDT. We expect no impact other than slower than normal response times as we make the updates The system will be back up to full capacity by Saturday morning Any...
We've updated our network to provide a more reliable and faster service. With this, we've made a change to the locations we service. At this time, TimeWellScheduled is ONLY availability in CA and US. If you require access to our services outside of these 2...
We are excited to help all our clients change from the old java to the new biometric process. Just follow this simple HOW TO to switch over - https://support.timewellscheduled.com/article/how-to-upgrade-to-non-java-biometric/
In the last week we discovered that an update to Firefox caused our offline mode to stop working. We have found the issue and made a change so it will again work.
Tonight May 30 at 9PM EDT we will be taking the message module offline to make some improvements in the backend to increase the speed and usability. We expect this to take 1-2 hours. The only interruption will be the inability to add new messages.
On Mar 18 from midnight to 4AM we will be working on the TimeWellScheduled database. This affects fewer than half of TimeWellScheduled clients as we are updating only one of multiple server databases. This requires us taking the system down during that time frame. The...