Adding Drag and Drop Shifts

You can add common shift times easily by creating Timebands which will appear at the top of the schedule.  Just Drag and Drop the new button into the schedule to add the new shift.   To create a new Timeband click on the “+” button in the blue header section at...

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Sometimes I see negative hours, why is that?

This can happen in very specific cases, when you allow shift splitting and employees can clock in early. In normal cases, here is how a shift split works. Employee Scheduled - 12PM to 8PM Employee leaves at 3PM, arrives back at 5PM We calculate the schedule as 2...

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Security email alert sent to administrators

I just received this email: There has been 2 unsuccessful attempts to log into ' [your URL] ' using 2 Employee Code '000264' & '000262'. Therefore that IP address has been banned for an hour. Details of the IP banned: IP : 123.123.123.123 Location: CANADA -...

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Why can’t I add a timecard for an employee?

Sometimes there is a need to add a manual timecard for an employee however there name doesn't show in the list to select. If the employee is marked as 'NOT scheduled and can check in/out at any time' then the only department they will show in is their primary...

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How Do I Override a Shifts Meal/Lunch Break Length?

Go to SCHEDULING and select the department the employee works in (if the schedule is published, you will need to unpublish it). If you are adding a new schedule, click the + green icon and at the bottom of the page, you will see: If you are editing a schedule, click...

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Why do my employees get automatically punched out?

We have 2 controls to ensure employee schedules do not run non-stop, making their timecard report a much larger number than it really is. Control 1 - Based on the maximum shift length, we auto log an employee off 1 hour after this. For example, if Department A has a...

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What methods of punch in do you support?

We currently support 5 different punch in methods. These are: Employee Code & Password - This is the simplest and easiest method to setup. The employee code usually relates to their payroll number and a secure password. Works on Windows or Mac Up Front Cost: $0...

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How do I mark an employee inactive?

First, make sure you have your employee status setup, go to MANAGE MY BUSINESS->MANAGE EMPLOYEE STATUS and add as many status as you need, typical ones are 'No longer employeed' and 'Leave of absence'. Second, in the employee profile, in the 'General' section,...

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Why can’t I print my schedule in colour?

Internet Explorer By default, Internet Explorer does not print background colors. To change that: Select Page Setup from the menu toolbar in your browser. Place a check beside the checkbox with the words "Print Background Colors and Images" Click the OK button Mozilla...

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Should I use shift or department based rules?

Here is an explanation of both types of rules: Department Rules - If the grace periods and length of breaks/meals are dictated by the department. Shift Rules - If the grace periods and length of breaks/meals are dictated by the shift length. One question that may help...

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How do I block employees from punching in from home?

There are two ways to do this: First Way: Make sure you setup your access restrictions. When these are setup, they will only show the punch in buttons for the registered IPs. You can see how to set these up here. Second Way: On the MANAGE MY BUSINESS page, there is an...

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Why can’t I add or edit a schedule

There are 2 reasons why you would be unable to add or edit a schedule. Reason 1: If the schedule has been posted, no changes can be made to it. The top right of any posted schedule will alert you if this is the case: If the schedule has NOT been posted, you can make...

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