Tonight we will be updating our servers to increase speed and performance. We expect this to take 2hrs. We will start this at 12:30p EDT.
Server maintenance tonight Apr 14
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FAQ
What is Biometrics and Biometric Authentication? Part 1 of 2
In information technology, biometrics refers to technologies that measure and analyze human body characteristics, such as DNA, fingerprints, eye retinas and irises, voice patterns, facial patterns and hand measurements, for authentication purposes. Biometric...
Adding Drag and Drop Shifts
You can add common shift times easily by creating Timebands which will appear at the top of the schedule. Just Drag and Drop the new button into the schedule to add the new shift. To create a new Timeband click on the “+” button in the blue header section at...
Sometimes I see negative hours, why is that?
This can happen in very specific cases, when you allow shift splitting and employees can clock in early. In normal cases, here is how a shift split works. Employee Scheduled - 12PM to 8PM Employee leaves at 3PM, arrives back at 5PM We calculate the schedule as 2...
As an owner or manager, how can I get the same alerts my supervisors get when an employee is late?
This is managed under the ROLES. Go to Manage My Business » Business Settings » Manage Roles and select a role to edit. You will see a drop list 'Secondary Notification', in there you can pick your role. Once saved, any notifications sent to the role you just edited...
I need a way to see a schedule for last year, but I’ve moved some of my employees to new departments, what do I do?
Go to MANAGE MY BUSINESS and select MANAGE MY EMPLOYEE GROUPS. Create a new employee group, giving it a name such as 'Cashiers Last Year' and select the employees that made up that group last year. Go to the SCHEDULING screen and under your list of departments, select...
I need to see a report on a partial weeks hours, which report do I use?
Background: My company reports from Sun-Sat I want to report on hours from Jan 1-4, 2013 Under TIMECARDS AND PAYROLL, there are 3 reports: Hours Preparation Report Hour and Shift Preparation Report Hour, Shift and Pay Preparation Report The last two reports display...
I setup my settings so the PAID timecard value matches the ACTUAL, but it doesn’t seem to be working. Why?
Under Manage My Business » General » Manage My Schedule Settings and Time Card Settings you can turn on timecards so that PAID hours match ACTUAL hours. This feature works on automatically approved timecards only. Manual (yellow) timecards still need to be approved....
Security email alert sent to administrators
I just received this email: There has been 2 unsuccessful attempts to log into ' [your URL] ' using 2 Employee Code '000264' & '000262'. Therefore that IP address has been banned for an hour. Details of the IP banned: IP : 123.123.123.123 Location: CANADA -...
I use biometrics and when an employee tries to enter the site with employee code/password, it fails. Why?
When you use biometrics, ALL employees must use it. This avoids employees bypassing your security and just entering their employee code and password. Administrators and managers however can still access the site with their employee code and password.
Some of my employee’s fingers won’t scan. What can we do?
Biometric devices work by reading the ridges in your fingers. If the ridges are not well defined, they can not be scanned. One way is to encourage employees to drink more water. After that, you can try third party tools like these:...
When I export my file to Desjardin, the company number I entered doesn’t match the company number in the exported file, why?
For Desjardin, the company number must be 8 characters long. If your company code is shorter than this, we need to append a 0 at the front. EXAMPLE: For company V001, the value must be 0000V001
Question – I have a supervisor who I want to manage schedules, but not review or approve timecards, how can I setup a new security group to do this?
Turn ON scheduling: Turn OFF Timecard & Payroll And make sure Review, Update and Approve Timecard is OFF
Sometimes employees have to work in another department and the manager can’t update the schedule before they start the shift – how do we fix this?
Once the employee is done working, go to the scheduling screen and click the EDIT icon In the popup, select the new department the employee worked:
How often does TimeWellScheduled check the internet connection while in offline mode and how often does it sync the data?
When you turn ON offline mode, TimeWellScheduled downloads a small amount of data to store locally, so when the connection is lost, it can continue allowing punching in/out. It will continue to sync every 10 minutes to ensure the latest schedules and employee details...
I’m an administrator and I can only manage a few departments, why is that?
Just like supervisors and managers, you can restrict access to administrators to specific departments. So as an administrator if you notice you can't manage employees in all departments, this is likely the cause. Go in to MANAGE MY BUSINESS->MANAGE MY EMPLOYEES and...
How do I turn on/off alerts when employees are late for a meal or break?
Under Manage My Business » General » Manage My Schedule Settings and Time Card Settings, there are two options you can turn on or off:
Sometimes when I visit the site the button images are missing and I can’t press them. How can I fix this?
This happens when there is an issue with your browsers cache. The best thing to do is clear the cache, close the browser and reload the page. To clear your cache, follow this link: https://www.wikihow.com/Clear-Your-Browser 27s-Cache
How can I set my timecards so the paid time matches the actual time on auto approved timecards?
Under Manage My Business » General » Manage My Schedule Settings and Time Card Settings, select the second option: With this selection, a new option appears which turns on the feature that PAID=ACTUAL for auto approved timecards
Why can’t I add a timecard for an employee?
Sometimes there is a need to add a manual timecard for an employee however there name doesn't show in the list to select. If the employee is marked as 'NOT scheduled and can check in/out at any time' then the only department they will show in is their primary...
How Do I Override a Shifts Meal/Lunch Break Length?
Go to SCHEDULING and select the department the employee works in (if the schedule is published, you will need to unpublish it). If you are adding a new schedule, click the + green icon and at the bottom of the page, you will see: If you are editing a schedule, click...
When I look at a schedule, I see employees from other departments, why?
To help in the scheduling and avoid employees being double booked, we default show all employees who can work in the departments you've selected. If you do NOT want this, and want to see ONLY those in that department, check off 'Show only this department'...
Employees normally have a 60 minute lunch, but one employee had 30 minutes in their timecard, why is this?
When an employee is set to 'scheduled and must check in/out', you have the option to set them also to 'can check in/out on days without a schedule'. When you do this, you must enter their default break and meal breaks. The reason for this is that the system has no way...
Why do my employees get automatically punched out?
We have 2 controls to ensure employee schedules do not run non-stop, making their timecard report a much larger number than it really is. Control 1 - Based on the maximum shift length, we auto log an employee off 1 hour after this. For example, if Department A has a...
What methods of punch in do you support?
We currently support 5 different punch in methods. These are: Employee Code & Password - This is the simplest and easiest method to setup. The employee code usually relates to their payroll number and a secure password. Works on Windows or Mac Up Front Cost: $0...
Why doesn’t my biometrics scan when I press my finger on the device?
You may notice the scanner working, but it doesn't do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar...
How do I mark an employee inactive?
First, make sure you have your employee status setup, go to MANAGE MY BUSINESS->MANAGE EMPLOYEE STATUS and add as many status as you need, typical ones are 'No longer employeed' and 'Leave of absence'. Second, in the employee profile, in the 'General' section,...
When I try and add a schedule, I receive the error ‘The maximum allowed scheduled time for this department is 8 hours , this schedule exceeds that.’
As part of the rule setup, one of the values you enter is the maximum shift time. This prevents supervisors from over-scheduling employees. If you need to make this change, go to MANAGE MY BUSINESS->MANAGE DEPARTMENTS and edit the department in question.
Why can’t I print my schedule in colour?
Internet Explorer By default, Internet Explorer does not print background colors. To change that: Select Page Setup from the menu toolbar in your browser. Place a check beside the checkbox with the words "Print Background Colors and Images" Click the OK button Mozilla...
How do I add/approve timecards for employees who do not show up?
- Find the employee who has not shown up. - To set their times, click the EDIT icon (in red) - Click the ADD link (in red) to add hours - Use the drop down to enter the hours you want, then click the SAVE icon (in red) - Their hours are now added, click...
How do I launch TimeWellScheduled from AI thin client?
Launch Citrix Launch Internet Explorer Select favorites Select TimeWellSchedule ( may show as Time & Attendance ) If client already has an account on Timewellscheduled, enter store number at the top right Note: CoStar can be running at the same time.
I can’t see my punch in/out buttons, what happened to them?
Problem: An employee came to work today and the punch in/out buttons are missing, what happened to them? Solution: This will happen if your stores IP (the unique number on the internet) has changed. To fix this, follow the directions here.
Should I use shift or department based rules?
Here is an explanation of both types of rules: Department Rules - If the grace periods and length of breaks/meals are dictated by the department. Shift Rules - If the grace periods and length of breaks/meals are dictated by the shift length. One question that may help...
How Employees Clock/Punch In
Here is how to clock/punch in as an employee. Please view the following PDF: Timewellscheduled - Employee punch/clock in
When an employee is scheduled for a full day, but is spilt between 2 departments, does the system recognize the full shift and allot the proper meal and break periods?
If you have an employee that is scheduled for a full day, 8AM to 5PM, but is split between 2 departments, how do you have the system recorgnize this? There are two ways you can achieve this: Method 1: Create 2 separate shifts, one for each department the employee is...
How do I block employees from punching in from home?
There are two ways to do this: First Way: Make sure you setup your access restrictions. When these are setup, they will only show the punch in buttons for the registered IPs. You can see how to set these up here. Second Way: On the MANAGE MY BUSINESS page, there is an...
Why can’t I add or edit a schedule
There are 2 reasons why you would be unable to add or edit a schedule. Reason 1: If the schedule has been posted, no changes can be made to it. The top right of any posted schedule will alert you if this is the case: If the schedule has NOT been posted, you can make...
