If you have an overnight shift and the employee has called in sick, how do you go about recording it? Read more here.
Overnight shifts and absences
read more
How do I get alerts when an employee has reached a set amount of hours?
If your team needs to get alerted when an employee has reached say 5000 or 10000 hours you can setup an alert to managers. Read more here.
How Do I Add A Shift In The Past?
If you need to add a shift that has already past (ex. an employee came in but wasn’t scheduled), follow these steps.
How do I enable or restrict employees from messaging each other?
In TimeWellScheduled, you can control messaging as follows: The employee can only message others in a higher role The employee can message anyone in the same role The employee can message anyone in any role or department Read here how to enable/disable what your...
Stat pay calculation not showing vacation days?
When the stat pay report is first setup it does NOT add any absence type days into the report. This ensures accidental days are not added into the calculation without someone specifically setting them up. To learn more on how to enable this, read here.
How do I search on important dates?
TimeWellScheduled allows you to record many different employee dates. From HIRE DATE, BIRTHDAY, to various review dates and more. If you need to run a report to find out which employees fall into a time period, read here.
Manage when employee request time off or have availability?
If you are looking to manage when employees can take time off, say 2 weeks from now or further out, read more here on how to do it.
How allow remote employee punch in via the punch clock app
If you have remote employees who punch in from various locations that are not at the same location each time, you can allow this by following these steps.
How do I set/check our OT rules?
TimeWellScheduled allows you to manage the OT rules at a global level, as well at the employee level. Read here on how to manage it.
What are user defined fields and how do I use them?
User defined fields allow you to record employee details that are not pre-defined in the system. They can be things like allergies or license plate. To find out more, click here.
How to use OPEN SHIFTS
Sometimes you need to create a shift but not sure who to assign it too you want to let your employees take it on their own To do this, use the OPEN SHIFT module. Read more here.
COVID screening added to Employee App
If you enabled the COVID screening feature on the website, employees can now complete the same form on the app. This saves them from bookmarking the URL and adds a geocode location to where it was done. Read more here.
Can I sync my schedule with Google or Apple Calendar?
You can sync your TimeWellScheduled schedule with an external calendar software or tool that relies on iCal such as Outlook, Google or Apple Calendar To import your calendar into a third-party app, first go to VIEW MY SCHEDULE and click the CALENDAR SYNC button to...
UPDATE on New COVID Screen Requirement
The Ministry Of Ontario announced a change that requires staff to perform the COVID check BEFORE they arrive at work. We've updated TimeWellScheduled to handle this and here are the steps: Log into your TimeWellScheduled...
Create A Survey for Your Team
We’ve add a new dashboard feature that lets your survey your team and see the results. You can create the question and answers and your team can respond.To learn more, visit this link.
Shift Premiums Added To Roles
We've launched a new feature - shift premiums. These can be used to pay an employee an extra amount or hours per shift. For example, if an employee works the night shift and gets paid an extra $100, you can assign that to their role. Or if an employee has to travel...
How to stop receiving reports automatically
Go to Time Card & Payroll Go to Push Reports Find the report and click DELETE
How can I add my own message on the welcome email to employees?
You may want to message employees about your privacy policy or other information when they sign up. To add a your own message, follow these steps.
How can I let managers approve absences during black out periods?
Follow these steps
Schedule History/Audit Trail
TimeWellScheduled tracks every action that happens to the weekly schedule. If you want to see who did what actions, follow the steps here to see it.
How to receive reports automatically
Would you like to receive one of the reports in TimeWellSchedule automatically? If so, follow these steps to set it up and have yourself and team members receive it each week. Follow these steps...
How do I check the punch alert (COVID) tracking report?
You can review the responses to the punch alert (COVID) popup by loading the report under REPORTS. Read more here.
Enable early block PER EMPLOYEE
If you want to block an employee from punching in early (vs the whole store) you can now do it. This prevents someone scheduled from punching in until their scheduled start minus the grace period. Read more here.
Turning OFF premium pay
Just a reminder if you no longer need premium pay, you can follow these steps to turn it OFFhttps://twsnew.wpengine.com/premium-pay-for-easypay-ceridian-desjardin/ Just don't click YES, click NO 🙂
Setting up geofencing
Geofencing allows you to control punch abilities within a specific area. We STRONGLY recommend using a phone with a GPS as a web browser does not always provide an accurate result. Read more...
Did you know you can hide the break punch button?
If your team never punches for breaks, you can hide the button completely. Just check it off here:
Time Card and Terminated Employees
Did you know when reviewing past time cards, TimeWellScheduled will automatically show employees who were active at the time but no longer active now? No need to wonder what happened a year ago, the employee will automatically show up.
How can I get a copy of my schedule in my calendar?
Here is how you can download your calendar: Once logged in, go to VIEW MY SCHEDULE. At the top right is a button, EXPORT TO MY CALENDAR Save the file. Follow the steps here -...
How To Install The TimeWellScheduled App
1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en iOS – https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8 2. Run the app,...
iOS App updated and Now available in the App Store
Great news, the app is back up and running. Follow the steps here - https://support.timewellscheduled.com/article/how-to-install-the-tws-app/
Enable location sharing on Firefox and Google Chrome
If you have disabled geo location services for Firefox and/or Google Chrome use the following instructions to enable. Firefox: In the address bar type "about:config" On the "about:config" page type "geo.enabled" in the Search bar to see the preferrences. Click on...
EXCITING NEW DESIGN FOR TIMEWELLSCHEDULED APP – HOW TO INSTALL
The TimeWellScheduled Mobile App has been updated for iOS 11, along with a new login screen. How to install: iOS ANDROID
Drag and Drop Images
Did you know that when creating a new message or News post, you can drag and drop images, word documents and PDFs into your message? Image attachments have always been possible, but now you can pull directly from a folder and also resize images. News Images...
New Links Module
Now you can display important and relevant links on the TimeWellScheduled Dashboard. Choose Manage My Business>>Manage My Links Click Add Link to create a new link or Edit form the drop down menu to edit an existing link. Employees will see link on Dashboard...
New Security Group option – PUBLISH / UNPUBLISH
We've added a new option to assign security groups permission to PUBLISH or UNPUBLISH the schedule.
Activate SMS Messaging
1. In General Settings, choose Turn On SMS 2. Once this option is configured, Alerts may be set for each employee. In Manage My Business > Genereal > Manage My Employees > Edit employee, choose the SMS option in the Alerts panel. There are three...
Setting up your biometric device
Setting up your biometric device TimeWellScheduled even allows for leading edge biometric time and attendance systems to confirm user authentication and utilize the most secure form of verification today. Try TimeWellScheduled free for 30 days. Please follow...
Managing User Alerts
This support topic is to help you to be able to know how to customize the alerts that each employee and supervisor will get. To start you will want to make sure that you’re adding a new employee or you’ve selected an employee from the “Manage My Employees”...
Adding Drag and Drop Shifts
You can add common shift times easily by creating Timebands which will appear at the top of the schedule. Just Drag and Drop the new button into the schedule to add the new shift. To create a new Timeband click on the “+” button in the blue header section at...
New login screen
We just updated the login page to include new employee code/password entry fields, as well as allowing for dynamic page sizes. Some clients commented that due to smaller screen sizes they had to scroll left/right to see the entire screen, so we made a change so the...
