Did you know we use a third party tool (wormly.com) to query our servers every minute to make sure they are up? As soon as it can not connect, it sends an email and phone alerts to our entire support team. We can then quickly determine the issue and fix it.
And how do you know if you can’t connect if the issue is our end or yours? Check our live status page at https://twsnew.wpengine.com/current-status
BTW – Turn on OFFLINE MODE to ensure no downtime!