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Why doesn’t my biometrics scan when I press my finger on the device?

by | Feb 9, 2012 | FAQ | 0 comments

You may notice the scanner working, but it doesn’t do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar of the browser to make it the active window.

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