You may notice the scanner working, but it doesn’t do anything on the login page. You must ensure the browser is the active window. If you were using another window, the browser lost the focus and will no longer receive the biometric information. Click the title bar of the browser to make it the active window.
As an owner or manager, how can I get the same alerts my supervisors get when an employee is late?
This is managed under the ROLES. Go to Manage My Business » Business Settings » Manage Roles and select a role to edit. You will see a drop list 'Secondary Notification', in there you can pick your role. Once saved, any notifications sent to the role you just edited...

