Défi no 1 :
Les limites de la gestion manuelle des horaires sur papier
Avant l’implantation de TimeWellScheduled, Fort Amherst Healthcare dépendait largement de processus manuels exigeants pour gérer les quarts de travail des employés. Les employés devaient consulter les horaires affichés sur leur lieu de travail pour connaître leurs quarts assignés, tandis que les mises à jour ou les changements étaient communiqués séparément par messages texte ou notes papier. Cette approche fragmentée rendait la gestion des horaires plus complexe et augmentait les risques d’oublis, de mises à jour manquées ou de problèmes de communication.
Avec leur ancien système de gestion des horaires, Fort Amherst Healthcare constatait que :
« les horaires étaient difficiles à créer et ne pouvaient pas être transmis au personnel. »
Solution no 1
Centralized, Virtually Accessible Schedules
With TimeWellScheduled, scheduling information is now centralized online, giving employees a consistent way to check their shifts and stay informed. Instead of relying on posted schedules and personal text messages, teams use the TimeWellScheduled app to view their schedules, request time off, and verify hours worked. This dramatic shift has improved communication across locations and reduced the back-and-forth required to manage schedule updates, making scheduling easier for both employees and administrators.
“has improved communication [for] the team which is great.”
“they can check their schedule anytime and see their sick and vacation available.”
Challenge #2:
Inflexible and Inaccurate Scheduling Tools
“was not flexible to set up for our individual collective agreements” and “did not accurately track our vacation and sick time.”
SOLUTION #2:
Flexible and Accurate Scheduling Tools Built for Complex Operations
“LOVE the reports option, it’s such a good check and balance” and “can manipulate TimeWellScheduled easily to reflect exactly what I need. One of my favorite things is the TimeBands, I can make a shift work exactly for what I need.”
Challenge #3:
Lastly, before TimeWellScheduled, Fort Amherst Healthcare lacked real-time access to attendance information. Issues with their previous system meant that time and attendance data was not always available when it was needed, making it difficult for managers to quickly confirm who was on shift or respond to no-shows as they happened. Without timely visibility, attendance issues were often addressed after the fact rather than in the moment.
Solution #3
Real-Time Attendance Tracking and Visibility
TimeWellScheduled provides real-time access to attendance information, giving managers immediate visibility into who is on shift at any given time. Clocking in is now easier for employees, with photo verification improving accountability and confidence in time records. As a result, managers can quickly identify attendance issues and respond in real time, rather than relying on delayed or incomplete information.
“runs in real time” and notes that as a result, “clocking in is easier [and the system] records pictures for verification. Managers can see who is on shift at any time and can monitor when people do not show up.”
Conclusion
For Fort Amherst Healthcare, implementing TimeWellScheduled has helped replace fragmented, manual processes with clearer communication, greater flexibility, and real-time visibility across scheduling, attendance, and payroll. Administrators now have the tools they need to configure the system around complex operational requirements, while managers benefit from immediate insight into who is on shift and when action is needed.
Just as importantly, the experience has been supported by responsive, hands-on customer service at every step. The Director of Operations at the Bishops Garden location claims “the [TimeWellScheduled] team was very responsive and helpful,” giving them the ability to get timely help and make adjustments as needed. This support reinforced confidence in the system and allowed the team to focus less on troubleshooting and more on what it does best: providing the highest quality care to residents and staff.
