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Biometric issues

by | Apr 25, 2017 | Service Issues

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if they punch EXIT when they mean ENTRY, the slowness occurs.

 

We are currently reviewing and working with the team to find a resolution.

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