Server updates

by Mike Barry | Mar 23, 2021 | Service Issues | 0 comments

We have found one cause of the server issues this weekend. It seems the employee app jumped in download/usage by over 100% in a 24hr period causing an unexpected load on our servers. We are working to make an update to manage the loads better. Apologize for the inconvenience.

Canadian server issue this morning

by Mike Barry | Jan 25, 2023 | Service Issues

From 5:30a-6:30a EST we had an issue with our Canadian data center. Punches may have not been captured during this time. We are reviewing what happened and will put processes in place to reduce the likelihood of happening. We do apologize for the inconvenience.

Automated Tasks

by Diego | Jan 16, 2023 | Service Issues

Last week one of of servers had an issue with automated tasks. We resolved the issue last week however discovered today the weekly schedule reminder emails did not go out as expected. This has been fixed. Sorry for the inconvenience.