Biometric scanner and Firefox V52 release

by Mike Barry | Mar 9, 2017 | Service Issues

Today we found out that Firefox has discontinued support for Java in the latest version (V52) release. Java is a critical component for biometric operations.

If your store is using a biometric finger scanner please update your browser to Internet Explorer 11. https://www.microsoft.com/en-ca/download/internet-explorer-11-for-windows-7-details.aspx

TimeWellScheduled will continue to function as normal. Employees are still able to login with their username and password.

Echec de connection à TimeWellScheduled - 6 novembre 2017 | TimeWellScheduled

Database updates – servers will be slower to respond

by Diego | Nov 11, 2022 | Service Issues, System maintenance

We will be doing maintenance on the database servers tonight. This will start around 12:30a Nov 12 and last a couple of hours. We do not expect extended downtimes, just a quick reboot. During the maintenance window, the servers will respond slower than normal.

Push notifications and email alerts

by Diego | Jun 15, 2022 | Service Issues

Over the last 2 days, push notifications and email alerts may have been slow to come or missed due to the previous server issues. Everything is running normally now. Sorry for the inconvenience.

Services restored

by Mike Barry | Jun 15, 2022 | Service Issues

Our team worked through the night and resolved the issues with our services. The fixes now show faster than before page load times. We do apologize for the last 2 days issues.