New York Fries – Cambridge, Guelph, Kitchener, and Waterloo, Ontario, Canada
TimeWellScheduled Improves HR Management at NYF
Step into the world of New York Fries (NYF), where fry perfection meets irresistible deliciousness. Since 1984, when the first Canadian location opened at Scarborough Town Centre, the company’s passion for fresh-cut, skins-on fries has been unwavering. What began with fries and cola soon evolved, introducing the iconic poutine in 1989, transforming the NYF brand into a hub for fries, hot dogs, and more.
“We are a quick service restaurant best known for our fresh-cut, skins-on french fries, an assortment of poutines and premium hot dogs.”
TimeWellScheduled surveyed Joanne to learn more about her business and how our innovative time and attendance system helped optimize human resources management, staff scheduling and modernize payroll administration.
“We switched to TimeWellScheduled for several reasons; to improve the efficiency of signing in/out, the accuracy of paying staff for actual time worked over scheduled hours, to minimize the risk of payroll errors, and the ease of uploading the hours worked into our payroll software.”
Staff Management Challenges at New York Fries
Joanne and the NYF team faced three challenges before implementing TimeWellScheduled:
Challenge #1: Staff Occasionally Missed Scheduled Shifts
On occasion, managers forgot to make the necessary changes to the staff schedule. This resulted in the wrong employee being paid, or an employee was either under or overpaid.
Solution #1: TimeWellScheduled Updates and Re-Posts Staff Schedules in Real-Time
TimeWellScheduled resolved this issue by implementing automated notifications for scheduled shifts, allowing real-time schedule adjustments by authorized personnel, maintaining detailed logs, and integrating seamlessly with payroll systems. These measures ensure accuracy in scheduling and payment, minimizing instances of missed shifts or payment errors due to human error. Joanne describes the experience:
“Since Implementing TimeWellScheduled, each employee logs in upon arrival, and out at the end of their shift, ensuring every employee is always paid exactly what they worked.”
Transitioning & Data Migration From Old System to TimeWellScheduled.
“TimeWellScheduled made sure transferring our data was smooth, efficient, and accurate. This is a testament to a well-executed transition plan. Again, the whole process was carried out seamlessly.”
In addition, timely data migration and robust technical support are crucial to minimize disruptions and ensure a smooth transition, maintaining operational continuity during the shift to the new system. Joanne explains:
Implementing a cloud-based time and attendance system like TimeWellScheduled may encounter training hurdles. Employees often struggle with adapting to a new interface and understanding the system’s functionalities. Training needs extend to remote access, data entry, reporting, and comprehending security protocols. Joanne describes her employee’s experience with TimeWellScheduled:
TimeWellScheduled brought transformative changes to New York Fries’ HR management, notably improving operations at Joanne Fennell’s Ontario franchise locations. Challenges like missed shifts, outdated scheduling systems, and error-prone payroll were effectively resolved.
The system streamlined scheduling accuracy, modernized payroll processes, and enhanced overall efficiency. Joanne highlighted the user-friendly interface and centralized features, emphasizing the software’s positive impact on operations and employee experience. Joanne’s advice to business owners and leaders: