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What Role Do Retail Chatbots Play in Customer Service?

What Role Do Retail Chatbots Play in Customer Service?

“IBM asserts that chatbots are capable of addressing 80% of routine tasks and customer inquiries, showcasing the significant potential of these automated systems ” – Sanghee Lee, General Manager, APAC.   Retail Chatbots serve as a dynamic tool...
How to Improve Team Synergy at Work

How to Improve Team Synergy at Work

“Employers and employees alike recognize the need for synergistic cooperation in the workplace. In fact, more than 50% of workers in the United States say that collaboration is a key aspect of their jobs, and 75% consider effective teamwork and collaboration to...
Which Mobile Devices Do Shoppers Use Most In-Store?

Which Mobile Devices Do Shoppers Use Most In-Store?

“Consumers are leading the mobile shift, using mobile at any number of points along the purchase journey.  Whether they are researching, browsing, or actively purchasing, consumers don’t recognize “mobile” as a separate channel, but rather as...
Part of the Journey Toward Success is, Experiencing Failure

Part of the Journey Toward Success is, Experiencing Failure

“When you fail, you develop a deeper understanding of your job and self. Not only will you not repeat the mistakes you make, but you also begin to ask deeper questions to consider every possible scenario.” – Paul Koulogeorge, Former Forbes Council...
Learn to Apply the 7 Learning Styles to Employee Training

Learn to Apply the 7 Learning Styles to Employee Training

“73% of us have a preferred learning style, while the remaining 27% either blend two styles or, like a rare 5%, are adept at using all learning methods.” – Gianpiero Rusconi Understanding how individuals absorb and process information is necessary...