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Employee Attitudes: Why Do They Matter?

Employee Attitudes: Why Do They Matter?

“Attitude is the ‘little thing’ that makes a big difference.” – Winston S. Churchill.   Research shows that positive attitudes encourage teamwork, synergy, and creativity, leading to higher levels of employee productivity. Hence,...
Five Customer Service Lessons from Richard Branson

Five Customer Service Lessons from Richard Branson

“Your success in business is not dependent on your ability to have the best ideas, but rather each action you decide to take every day while you’re in business.” – Richard Branson.   Exceptional customer service can be the differentiator...