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“Leading through autonomy instead of control has both benefits and risks for leaders. It’s difficult for many of us to relinquish control, but when it comes to employee engagement, offering greater freedom has been proven to improve retention rates and increase...
“Nothing frustrates customers more than waiting for help because a store is understaffed. Foot traffic data shows precisely when your busy periods occur, not just by day, but by hour.” - Michael Keenan, Shopify. New technologies in the digital-AI era are improving the...
"Work expands so as to fill the time available for its completion." — Cyril Northcote Parkinson (The Economist) A common assumption in management is that more time leads to better results, but human nature proves that is not necessarily true. When a team is given a...
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