TimeWellScheduled News

Geo-Fencing coming soon

Geo-Fencing coming soon

We are in the final tests of our geo-fencing feature. With this new feature you will be able to lock employees to only punch IN/OUT at specific addresses you set up. The setup will be simple, you will enter an address and range (ex. 50m) and if an employee is WITHIN...

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New PUNCH IN alert module for COVID-19

We've launched a new alert module to prompt employees about COVID-19 symptoms before they punch in. This New feature will prompt them and if they respond YES, alert their manage and/or block their entry. To set this up and turn on, read the HOW TO here.

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Coming Soon – Employee Covid Alert

We are working on a new feature so you can ask your employees if they have COVID symptoms when punching in.If the employee responds NO, they punch in as normal.If the employee responds YES, you can alert their manager and block their punch.Stay tuned for more...

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Premium Pay for Payworks

We've added support for Payworks now. Premium pay will be exported in column L. ** PLEASE SEND THE FILE TO PAYWORKS THE FIRST TIME AFTER TURNING THIS ON SO THEY CAN MAP IT CORRECTLY ** With the changes to business operations we launched a VERY quick change to...

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Biometrics Upgrade

Over the weekend we launched an update to the biometric module. This update has a higher resolution which means the quality of our scans will be better. For existing employees without any issues, there is nothing you need to do. For employees who are having an issue,...

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Server issue – Mar 19, 2020

We've noticed one of our servers responding shortly. Hosting is looking into this and addressing the issue. We expect to be down for a short moment. Update 11:30am - It looks like we are being hit with an overload of requests. We are not sure why, we are working on...

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Latest Updates – March 2020

We’ve just launched the following updates to the site: If an employee completely misses punching for a shift, you can now copy their SCHEDULED hours to the PAID in the time card review sheet. 2. We’ve added an employee password reset option on the MY LOGIN page We’ve...

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How Do I Add a Manual Time Card?

Go to TIME CARD & PAYROLL in the menu Click Review, Update and Approve Time Cards Click the department the employee is in (or ALL) Find the day you want to add (if need be, change the date picker to the week in question). Click ADD TIME CARD Fill in the...

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How Do I Add a Manual Time Card?

Go to TIME CARD & PAYROLL in the menu Click Review, Update and Approve Time Cards Click the department the employee is in (or ALL) Find the day you want to add (if need be, change the date picker to the week in question). Click ADD TIME CARD Fill in the...

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Updates

We’ve launched some new updates Take a look: Updated the Daily Vital Signs to show all LY values, and the change If the vital sign email goes out and the day was a holiday, we indicate that in the email, ** NOTE - Monday Feb 17, 2020 was Family Day You can quickly see...

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Updates

We’ve launched some new updates Take a look: Updated the Daily Vital Signs to show all LY values, and the change   If the vital sign email goes out and the day was a holiday, we indicate that in the email, ** NOTE - Monday Feb 17, 2020 was Family Day  You...

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New Payroll Report

We've added a new payroll report called Hour and Shift TOTAL ONLY Preparation Report This report is similar to the Hour and Shift Report except that instead of breaking out the information by weeks it shows just the totals for all the weeks selected.

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Shift Swap & Sick Day Updates

We just launched 2 updates last night: 1. When an employee puts their shift up for swap on the system and two different employees want to take it, you can just approve ONE and the other is declined and both get an email. One declined and one approved. Previously you...

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Updates to system

Over the weekend we launched a few updates to the system On the absence page when viewing the absence details we show WHO created the absence (in case it wasn't the employee) On the employee dashboard (the list of everyone working today), we've added the option to...

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Changing BREAK and MEALS

If you have employees who punch incorrectly for a BREAK or MEAL when it was meant for the other, you can now change it. Go to the dashboard and find the employee. In the ACTION drop down, you will see a new option. Click it and confirm the action and the break or meal...

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2 IMPORTANT UPDATES THIS WEEKEND

We have 2 important updates coming this weekend. 1. For those using biometrics, the employee code update will be launched. We've sent an email out on this to all administrators. 2. We've made some updates to the app, you will see an update pushed for both iOS and...

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Update to employee section

`We’ve updated the employee listing page to match the rest of the site’s look and feel. This allows for Quicker load time Easy searches Responsive layout  We’ve also updated the employee add/edit page, so like functions are grouped and easier to find with the top...

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Adding labels in shifts

You can now create shifts that are just labels, for example, ON CALL shifts. This new feature will put a place holder on the scheduling page but will NOT change your budgeted hours. You can drag and drop and delete these shifts just like any other shift. Read the how...

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New Updates To TimeWellScheduled

Update #1 When you copy a schedule you now have the option to copy notes or NOT copy notes: Screen Shot 2019-09-25 at 9.04.14 AM.png Update #2 A few clients have asked for more important dates, so we've added 3 new dates to the employee profile: Employee Review 30 day...

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System slowness

We've been experiencing issues with one of our servers that is causing longer than expected page load times. We have our whole team working on this - we've made changes last night and expect more to come. Very sorry for the inconvenience.  

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Edit Timecard Hours Before Sending to Payroll

Sometimes you need to override the default calculations for RT and OT hours. To do this, go to the HOUR AND SHIFT PREPARATION report and select your time period. Beside the RT hours, you will see an edit icon, click it: In the popup, change the values and click SAVE:...

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Schedule audit trail

We've added an audit trail for schedule for just the week you're looking at. You could have used the audit trail report under REPORTS, but we've made it easier to find in one place. Click the HISTORY icon to see it. Previously this icon sorted the schedule by start...

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Changes to Stat pay report

We've updated the stat pay report to show STAT HOURS WORKED. This means if someone works the stat day, their hours will show at the top of the report. STAT HOURS EARNED (the previous information shown) will still show. Coming in the next few days: ability to 'edit'...

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Messages

As an administrator, you can now review the emails sent and received by your employees. To do this, go to MESSAGES and click the button and select the employee you want to see the messages for: Shift Swapping Report A new report has been added under REPORTS to show...

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Back to full systems

Earlier this morning our systems came back online, back to our original setup. Google is still investigating and will keep us posted. Performance should no longer be slower than normal. Thank you for your patience as we worked through this.  

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Service update – Google status

Our team is still working with Google to solve the server issues from last night and today. Just wanted to share that the issue was not directly at our level, but google's cloud services (you can see here https://status.cloud.google.com). Here is a snippet from their...

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Temporary outages

We may have temporary outages through the day as Google works to restore out primary servers. The downtime should be minimal when it happens. We are also running on a single server (vs our normal 2) so if the site seems a little slower than normal, that is why.  

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Servers back up

Out SSL server that was down is now back up. Sorry for any inconvenience, we are working with Google to pinpoint what happened and put steps in place with them to avoid it in the future.

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Service issue

We have another service issue, google's servers are down with our SSL server (this is the service that provides the secure connection). We already have a ticket in with google and working with them to resolve. Will keep this updated.  

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Service back up

Google is still investigating what happened - they are unsure. It looks to be a physical server issue. On our side, we've launched a new instance and we are up and running. If you notice a speed issue, we apologize and this will be fixed once Google has solved the...

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Seeing all unread messages

We've added a feature in the message module to show all unread messages with just 1 click. Previously when you loaded the messages, it would show you the last 7 days of messages, which may or may not contain messages With this new feature, when you click SHOW UNREAD...

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Upgrade to biometrics

We've added the ability to scan 2 fingers instead of just 1. This will your employees to try another finger in case one stops. As well we've added a process to test the fingerprint right on the employee page. Click the 'Test biometric scan' link to test.

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Update to Manager/Supervisor view

Previously, in GENERAL SETTINGS we added an option to allow managers & supervisors to see employee information outside their department without actually granting them control of that department: A few clients have mentioned this tool wasn't granular enough to...

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Automatically Mark Emails Read

We’ve launched a new feature in the emails we send to employees which will try and recognize if the message has been read without needing to click MARK THIS EMAIL READ. We embed a small image that you can’t see and track if the image has been seen. We hope this makes...

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How To Install The TimeWellScheduled App

1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en   iOS  –  https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8   2. Run the app, you will see a...

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Employee Hour Alerting

 Do you want to receive an alert when an employee reaches a defined number of hours? With our hour alerting module, you can do that. Go to MANAGE MY BUSINESS and setup the hours you want to get alerted on:   Once setup, you can set an employee’s previous hours in...

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Update to ADD SHIFT

We've made some tweaks to the ADD SHIFT module to make it easier to use and provide more information. The updates include: add multiple days add multiple employees see who is absence/unavailable if you override the shift rules, you can pick the break/meal times and...

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Biometric & Windows 10

On Friday Microsoft released an update to Windows 10 - this update appears to conflict with the digital persona software (the software the biometric device uses). We are waiting on digital persona to advise on an update. In the meantime, do NOT install the latest...

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Managers Can Now Clock In Employees

We've added a feature to the dashboard to allow managers and administrators to clock in employees. This feature replicates the action as if they were doing it themselves. This would be useful in a few cases the managers could do on the employees behalf if an employee...

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Issues with iOS app

We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and and set the URL to your...

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New Alerts Available

We've added 3 new alert options under Manage My Business » Manage Schedule and Time Card Settings 1. These 2 alerts can be turned on to alert managers when an employee actually arrives late 2. This alert can be turned on to alert managers when an employee has failed...

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New Add/Edit Shift Popup

We are working on the finishing touches to the add/edit shift module. This new module will provide the following new features: See and pick other employees who are available on that day See who is absent or unavailable If scheduled break/meal times are enabled, what...

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Slow system speeds

Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...

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