We've been experiencing issues with one of our servers that is causing longer than expected page load times. We have our whole team working on this - we've made changes last night and expect more to come. Very sorry for the inconvenience.
We have noted some slowness and rebooted all systems.
Sometimes you need to override the default calculations for RT and OT hours. To do this, go to the HOUR AND SHIFT PREPARATION report and select your time period. Beside the RT hours, you will see an edit icon, click it: In the popup, change the values and click SAVE:...
Our team has been busy this summer working on a few new features in the backend. Employee Report This new report will recap all the employee's absences, lateness and availabilities in one simple to use report with totals. Payroll Updates Easypay has updated their...
We've added icons to the department list to quick see which are published and which are unpublished. The CLOSED lock means it is published, OPEN lock means it's unpublished.
We now support exporting stat pay numbers to specific payroll companies that support it. More...
We've added an audit trail for schedule for just the week you're looking at. You could have used the audit trail report under REPORTS, but we've made it easier to find in one place. Click the HISTORY icon to see it. Previously this icon sorted the schedule by start...
We've updated the stat pay report to show STAT HOURS WORKED. This means if someone works the stat day, their hours will show at the top of the report. STAT HOURS EARNED (the previous information shown) will still show. Coming in the next few days: ability to 'edit'...
Starting at 12am EDT today, Mar 22 we will be doing a database upgrade to the server. This *may* cause slowness from the system as we make this change. All changes should take less than 2 hours.
As an administrator, you can now review the emails sent and received by your employees. To do this, go to MESSAGES and click the button and select the employee you want to see the messages for: Shift Swapping Report A new report has been added under REPORTS to show...
Earlier this morning our systems came back online, back to our original setup. Google is still investigating and will keep us posted. Performance should no longer be slower than normal. Thank you for your patience as we worked through this.
Our team is still working with Google to solve the server issues from last night and today. Just wanted to share that the issue was not directly at our level, but google's cloud services (you can see here https://status.cloud.google.com). Here is a snippet from their...
We may have temporary outages through the day as Google works to restore out primary servers. The downtime should be minimal when it happens. We are also running on a single server (vs our normal 2) so if the site seems a little slower than normal, that is why.
Out SSL server that was down is now back up. Sorry for any inconvenience, we are working with Google to pinpoint what happened and put steps in place with them to avoid it in the future.
We have another service issue, google's servers are down with our SSL server (this is the service that provides the secure connection). We already have a ticket in with google and working with them to resolve. Will keep this updated.
Google is still investigating what happened - they are unsure. It looks to be a physical server issue. On our side, we've launched a new instance and we are up and running. If you notice a speed issue, we apologize and this will be fixed once Google has solved the...
We've discovered the issue is with google maintenenace migration. We're working with our google support to fix the issue.
There appears to be an issue with our Google Cloud server - we are looking at a restart to fix the issues. Should only be down for a few minutes.
We've added a feature in the message module to show all unread messages with just 1 click. Previously when you loaded the messages, it would show you the last 7 days of messages, which may or may not contain messages With this new feature, when you click SHOW UNREAD...
If you want to see all messages sent by your team, you can now go to any ROLE and add your email and you will be BCC'd all messages they send through the site. Pick a ROLE to edit and complete this part of the setup:
We've added the ability to scan 2 fingers instead of just 1. This will your employees to try another finger in case one stops. As well we've added a process to test the fingerprint right on the employee page. Click the 'Test biometric scan' link to test.
We've updated the look and feel of the org chart (under REPORTS) to have a cleaner/responsive look. Take a look.
If your business uses BDO for payroll, we can now export your time cards to a format BDO can use for payroll purposes.
Previously, in GENERAL SETTINGS we added an option to allow managers & supervisors to see employee information outside their department without actually granting them control of that department: A few clients have mentioned this tool wasn't granular enough to...
We’ve added a multi-picker to the absence reports so you can pick multiple absence types at once and report on it.
We’ve launched a new feature in the emails we send to employees which will try and recognize if the message has been read without needing to click MARK THIS EMAIL READ. We embed a small image that you can’t see and track if the image has been seen. We hope this makes...
Did you know when reviewing past time cards, TimeWellScheduled will automatically show employees who were active at the time but no longer active now? No need to wonder what happened a year ago, the employee will automatically show up.
Here is how you can download your calendar: Once logged in, go to VIEW MY SCHEDULE. At the top right is a button, EXPORT TO MY CALENDAR Save the file. Follow the steps here -...
1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en iOS – https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8 2. Run the app,...
Do you want to receive an alert when an employee reaches a defined number of hours? With our hour alerting module, you can do that. Go to MANAGE MY BUSINESS and setup the hours you want to get alerted on: Once setup, you can set an employee’s previous...
Sometimes you need to change an employees scheduled time while they are working. For example, they are scheduled 12pm-5pm and you need them to work an extra 2hrs because of extra customers. To do this, turn on the feature in the setup: Once setup, go to the schedule...
We've made some tweaks to the ADD SHIFT module to make it easier to use and provide more information. The updates include: add multiple days add multiple employees see who is absence/unavailable if you override the shift rules, you can pick the break/meal times and...
On Friday Microsoft released an update to Windows 10 - this update appears to conflict with the digital persona software (the software the biometric device uses). We are waiting on digital persona to advise on an update. In the meantime, do NOT install the latest...
We've added a feature to the dashboard to allow managers and administrators to clock in employees. This feature replicates the action as if they were doing it themselves. This would be useful in a few cases the managers could do on the employees behalf if an employee...
Great news, the app is back up and running. Follow the steps here - https://support.timewellscheduled.com/article/how-to-install-the-tws-app/
We are still waiting on Apple to approve our upgrade to the app. Very sorry for the delays.
We have confirmed that the most recent Microsoft update has interfered with our ASP products. Further research shows that Microsoft has included updates that have broken ASP in the past. I have contacted Microsoft to find out if there will be a fix. I apologize for...
We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and set the URL to your company...
We've updated the vital signs recording to be clearer - now you will have work orders and average work order values in the collection process.
We've added 3 new alert options under Manage My Business » Manage Schedule and Time Card Settings 1. These 2 alerts can be turned on to alert managers when an employee actually arrives late 2. This alert can be turned on to alert managers when an employee has failed...
We are working on the finishing touches to the add/edit shift module. This new module will provide the following new features: See and pick other employees who are available on that day See who is absent or unavailable If scheduled break/meal times are enabled, what...
If you want your employees to see each other absences, you can turn this on by going to MANAGE MY BUSINESS, MANAGE SCHEDULE AND TIME CARD SETTINGS and enabling this option.
Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...
We've added new print options in the print month view.
We just launched an update to the vital signs. Now you can edit last year for the same date, and a new format for the email that goes out.
A few of our clients have commented that on weekends, they have different meal lengths than the weekday. We have now added a new control for this. Go to Manage My Business » Manage Schedule and Time Card Settings and change the settings here:
When approving absences and availability, we now show the approved and pending YTD totals for the employee based on the absence category.
We are excited to help all our clients change from the old java to the new biometric process. Just follow this simple HOW TO to switch over - https://support.timewellscheduled.com/article/how-to-upgrade-to-non-java-biometric/
Do you have a friend who would benefit from from TimewellScheduled? Refer them to us and we will give you a $100 credit on your next invoice!
In the last week we discovered that an update to Firefox caused our offline mode to stop working. We have found the issue and made a change so it will again work.
If you have disabled geo location services for Firefox and/or Google Chrome use the following instructions to enable. Firefox: In the address bar type "about:config" On the "about:config" page type "geo.enabled" in the Search bar to see the preferrences. Click on...
By default, if a schedule is published, employees can NOT request an absence or availability. However, if you need to allow this, we have added the ability to turn it on. Go to MANAGE MY BUSINESS - GENERAL SETTINGS
Previously stat pay hours would be exported into the OT column (if setup). We have updated our export so the hours now go into STAT OT vs regular OT.
Our main server will go offline Sunday June 10 11:59PM EDT for 2-3 hours. We will be upgrading our servers at that time.
Tonight May 30 at 9PM EDT we will be taking the message module offline to make some improvements in the backend to increase the speed and usability. We expect this to take 1-2 hours. The only interruption will be the inability to add new messages.
When we originally launched our biometric option, we integrated the solution with Java. This worked but as the years passed, browsers slowly dropped their support of java. With that, we have a new solution coming that will NOT need java to be installed. Simply run a...
You can now share the notes on schedules with other team members. To turn this on, go to Manage My Business » General » Manage Schedule and Time Card Settings and check this off: You can now share the notes on schedules to other team members. To turn this on, go to...
When you create (or edit) a timeband you can now add a comment. This comment will then be automatically added when you apply the timeband.
Our main server will go offline from May 6 11pm to May 7 3am EDT. We will be upgrading our servers at that time.
We've added some new Features already available in TimeWellScheduled. In DAY view in the schedule, the ability to edit a schedule (add comments, change department or role) Fix to change shift swap & for employees to delete shift swap In DAY view in the schedule,...
Today we released several updates to TimeWellScheduled which include: For those of you using EasyPay for payroll there is a new employee import format. You can now take the employee export directly from EasyPay and import it into TimeWellScheduled. Where to find this...
On Mar 18 from midnight to 4AM we will be working on the TimeWellScheduled database. This affects fewer than half of TimeWellScheduled clients as we are updating only one of multiple server databases. This requires us taking the system down during that time frame. The...
Resource Planning – Schedule Layout We’ve added a new schedule layout called ‘Resource Planning’. You can view this layout by clicking the calendar on the scheduling page. In this view, each department and absence has their own icon to show what the...
We've updated the selection of Absence reasons available in timecard. The timecard dropdown will reflect Absence reasons in : Manage My Business » Business Settings » Manage Absence Request Types
We've added a new print list button to create a printed list of absences for the month.
We have resolved the minor Timecard issue. Everything is now back to normal.
We have reports from a few users that the timecard page is intermittently working. Our team is looking into this.
Our apologies for a brief downtime this morning, the SSL certificate on one of the servers wasn't working. It has since been resolved and workin
Currently, we are receiving reports from some clients that they are unable to connect. We are working on the issue and will have it resolved ASAP
The TimeWellScheduled App is now available in the Google Play store.
New stat changes starting Jan 1 are already incorporated in TimeWellScheduled's Holiday and Stat Report. It will calculate the average hours for the last 4 weeks for all holidays from Jan 1 2018 and on.
We have added a new sort, Primary Department, on the schedule page. This allows the employees who's primary department are selected, show at the top.
With the changes coming to stat pay for Ontario, we have already updated our Easypay export to include the required number of days worked. All exports going forward will include this information.
TimeWellScheduled now offers a visual Charting report to give more info on Hours, Wages and Absences. To visit, go to Time Card & Payroll >> Charting
We discovered earlier today that TimeWellScheduled was inaccessible for Bell clients due to a service issue with Bell internet. TimeWellScheduled servers are monitored by a third party. Our server status can be viewed in real time here:...
In a short while we will have new reporting available to visually see key numbers within the site. Here is a sample:
Now if an employee Did not show up for a shift, Managers/Supervisors can mark their timecard as "DID NOT SHOW" and send that employee an email alert.
Dashboard Now you can see Meal and Break times if/when they've been taken. Schedule: In the schedule hover over pre-made shifts to see their title.
Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause
The TimeWellScheduled Mobile App has been updated for iOS 11, along with a new login screen. How to install: iOS ANDROID
You can now control which alerts you want to receive for important dates. Under Manage My Business » General » Manage My Payroll, Shifts and Labor Rules You can select which alerts to receive.
Our team has been working to enhance the app and will be rolling out the updated version in the next two weeks. Updates include a new look for the Login screen
Admins can now see employees' unread messages.
We've made more updates including: 1. A new way to view the schedule by shift start times. 2. A new option to restrict employee messages to TimeWellScheduled only without emailing. 3. Easily send Employee Welcome Emails.
We've recently added some new features to TimeWellScheduled. 1. Exclude paid meals/breaks from overtime calculations. Set your hours for maximum regular hours and choose the option to exclude paid meals and breaks 2. Schedule page update A) We've added the Competency...
Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.
Our unscheduled maintenance has completed. Service are now be back to normal. Very sorry for any inconvenience.
TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.
Did you know that when creating a new message or News post, you can drag and drop images, word documents and PDFs into your message? Image attachments have always been possible, but now you can pull directly from a folder and also resize images. News Images...
We have created a link to the store's dashboard page in order to view the employees scheduled for the day. This feature is handy for Managers and Supervisors to easily access the Dashboard on a mobile device without having to sign in each time. We have...
June Newsletter
Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.
Our team is making server and database enhancements that will increase the performance of the site this week. This will all be done after hours to not interrupt your normal work day. But you may notice slow downs at night We plan to have all work done by mid week. Any...
Need Help? Check for answers on our Support Site. Just type a keyword into the Search bar. ie. "Schedules" to see all Help articles about Schedules. or send us an email: [email protected]
We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...
We'd like to Welcome Tile Ideal to TimeWellScheduled. “I really appreciate your willingness to adapt and sculpt the software to help suite our needs. ” Mark Tile Ideal /reviews/
A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...
The Sales/Labor Budget Cost Report will display past Sales and Labor data from the Sales/Labor Budget Cost. Go to Time Card & Payroll>>Sales/Labor Budget Cost Report and
We've updated the Timecard Layout. Functionality will stay the same, But you'll find a new cleaner, easier to use layout. Before: After: The new layout features new panels for choosing Departments and employees, an new date picker and a better layout for tablets and...
The new Sales/Labour Budget cost report is now available. Now you'll be able to see several week's numbers after entering them into the Sales and Labour Budget costing tool on the Scheduling screen. You can enter previous week's numbers a sell by using...
