If your business uses BDO for payroll, we can now export your time cards to a format BDO can use for payroll purposes.
New Payroll Provider Support – BDO
read more
TimeWellScheduled News
Update to Manager/Supervisor view
Previously, in GENERAL SETTINGS we added an option to allow managers & supervisors to see employee information outside their department without actually granting them control of that department: A few clients have mentioned this tool wasn't granular enough to...
Update to Absence Reports
We’ve added a multi-picker to the absence reports so you can pick multiple absence types at once and report on it.
Automatically Mark Emails Read
We’ve launched a new feature in the emails we send to employees which will try and recognize if the message has been read without needing to click MARK THIS EMAIL READ. We embed a small image that you can’t see and track if the image has been seen. We hope this makes...
Time Card and Terminated Employees
Did you know when reviewing past time cards, TimeWellScheduled will automatically show employees who were active at the time but no longer active now? No need to wonder what happened a year ago, the employee will automatically show up.
How can I get a copy of my schedule in my calendar?
Here is how you can download your calendar: Once logged in, go to VIEW MY SCHEDULE. At the top right is a button, EXPORT TO MY CALENDAR Save the file. Follow the steps here -...
How To Install The TimeWellScheduled App
1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en iOS – https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8 2. Run the app,...
Employee Hour Alerting
Do you want to receive an alert when an employee reaches a defined number of hours? With our hour alerting module, you can do that. Go to MANAGE MY BUSINESS and setup the hours you want to get alerted on: Once setup, you can set an employee’s previous...
Changing a schedule end time while the employee is logged in
Sometimes you need to change an employees scheduled time while they are working. For example, they are scheduled 12pm-5pm and you need them to work an extra 2hrs because of extra customers. To do this, turn on the feature in the setup: Once setup, go to the schedule...
Update to ADD SHIFT
We've made some tweaks to the ADD SHIFT module to make it easier to use and provide more information. The updates include: add multiple days add multiple employees see who is absence/unavailable if you override the shift rules, you can pick the break/meal times and...
Biometric & Windows 10
On Friday Microsoft released an update to Windows 10 - this update appears to conflict with the digital persona software (the software the biometric device uses). We are waiting on digital persona to advise on an update. In the meantime, do NOT install the latest...
Managers Can Now Clock In Employees
We've added a feature to the dashboard to allow managers and administrators to clock in employees. This feature replicates the action as if they were doing it themselves. This would be useful in a few cases the managers could do on the employees behalf if an employee...
iOS App updated and Now available in the App Store
Great news, the app is back up and running. Follow the steps here - https://support.timewellscheduled.com/article/how-to-install-the-tws-app/
Update to iOS app
We are still waiting on Apple to approve our upgrade to the app. Very sorry for the delays.
If You’re Using Our Barcode System To Generate Codes, It Is Temporarily Offline. From The Vendor We Use.
We have confirmed that the most recent Microsoft update has interfered with our ASP products. Further research shows that Microsoft has included updates that have broken ASP in the past. I have contacted Microsoft to find out if there will be a fix. I apologize for...
Issues with iOS app
We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and set the URL to your company...
Update to vital signs
We've updated the vital signs recording to be clearer - now you will have work orders and average work order values in the collection process.
New Alerts Available
We've added 3 new alert options under Manage My Business » Manage Schedule and Time Card Settings 1. These 2 alerts can be turned on to alert managers when an employee actually arrives late 2. This alert can be turned on to alert managers when an employee has failed...
New Add/Edit Shift Popup
We are working on the finishing touches to the add/edit shift module. This new module will provide the following new features: See and pick other employees who are available on that day See who is absent or unavailable If scheduled break/meal times are enabled, what...
Allow employees to see other employees absences
If you want your employees to see each other absences, you can turn this on by going to MANAGE MY BUSINESS, MANAGE SCHEDULE AND TIME CARD SETTINGS and enabling this option.
Slow system speeds
Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...
Print Options In Month View
We've added new print options in the print month view.
Update to site
We just launched an update to the vital signs. Now you can edit last year for the same date, and a new format for the email that goes out.
Override Meal/Break Times Based On Day Of Week
A few of our clients have commented that on weekends, they have different meal lengths than the weekday. We have now added a new control for this. Go to Manage My Business » Manage Schedule and Time Card Settings and change the settings here:
YTD Absences and Availability
When approving absences and availability, we now show the approved and pending YTD totals for the employee based on the absence category.
Biometric Upgrade Ready!
We are excited to help all our clients change from the old java to the new biometric process. Just follow this simple HOW TO to switch over - https://support.timewellscheduled.com/article/how-to-upgrade-to-non-java-biometric/
Refer a friend and get $100
Do you have a friend who would benefit from from TimewellScheduled? Refer them to us and we will give you a $100 credit on your next invoice!
Fix made to offline mode
In the last week we discovered that an update to Firefox caused our offline mode to stop working. We have found the issue and made a change so it will again work.
Enable location sharing on Firefox and Google Chrome
If you have disabled geo location services for Firefox and/or Google Chrome use the following instructions to enable. Firefox: In the address bar type "about:config" On the "about:config" page type "geo.enabled" in the Search bar to see the preferrences. Click on...
Allowing absence/availability requests when a schedule is published
By default, if a schedule is published, employees can NOT request an absence or availability. However, if you need to allow this, we have added the ability to turn it on. Go to MANAGE MY BUSINESS - GENERAL SETTINGS
Update to Ceridian Export and Stat Pay
Previously stat pay hours would be exported into the OT column (if setup). We have updated our export so the hours now go into STAT OT vs regular OT.
Database upgrade June 10
Our main server will go offline Sunday June 10 11:59PM EDT for 2-3 hours. We will be upgrading our servers at that time.
Message Module Upgrades
Tonight May 30 at 9PM EDT we will be taking the message module offline to make some improvements in the backend to increase the speed and usability. We expect this to take 1-2 hours. The only interruption will be the inability to add new messages.
Changes coming to make Biometrics easier
When we originally launched our biometric option, we integrated the solution with Java. This worked but as the years passed, browsers slowly dropped their support of java. With that, we have a new solution coming that will NOT need java to be installed. Simply run a...
Share the notes on schedules with other team members
You can now share the notes on schedules with other team members. To turn this on, go to Manage My Business » General » Manage Schedule and Time Card Settings and check this off: You can now share the notes on schedules to other team members. To turn this on, go to...
Comments on Timebands
When you create (or edit) a timeband you can now add a comment. This comment will then be automatically added when you apply the timeband.
Database Upgrade May 6
Our main server will go offline from May 6 11pm to May 7 3am EDT. We will be upgrading our servers at that time.
New Features April 26, 2018
We've added some new Features already available in TimeWellScheduled. In DAY view in the schedule, the ability to edit a schedule (add comments, change department or role) Fix to change shift swap & for employees to delete shift swap In DAY view in the schedule,...
Updates – March 27, 2018
Today we released several updates to TimeWellScheduled which include: For those of you using EasyPay for payroll there is a new employee import format. You can now take the employee export directly from EasyPay and import it into TimeWellScheduled. Where to find this...
Off hours maintenance – Mar 18
On Mar 18 from midnight to 4AM we will be working on the TimeWellScheduled database. This affects fewer than half of TimeWellScheduled clients as we are updating only one of multiple server databases. This requires us taking the system down during that time frame. The...
Resource Planning – Schedule Layout
Resource Planning – Schedule Layout We’ve added a new schedule layout called ‘Resource Planning’. You can view this layout by clicking the calendar on the scheduling page. In this view, each department and absence has their own icon to show what the...
Timecard Absence reasons
We've updated the selection of Absence reasons available in timecard. The timecard dropdown will reflect Absence reasons in : Manage My Business » Business Settings » Manage Absence Request Types
Print List button on Absence request page
We've added a new print list button to create a printed list of absences for the month.
Timecard Issues – Resolved
We have resolved the minor Timecard issue. Everything is now back to normal.
Timecard issues
We have reports from a few users that the timecard page is intermittently working. Our team is looking into this.
TimeWellScheduled Service – Update – Resolved
Our apologies for a brief downtime this morning, the SSL certificate on one of the servers wasn't working. It has since been resolved and workin
TimeWellScheduled service
Currently, we are receiving reports from some clients that they are unable to connect. We are working on the issue and will have it resolved ASAP
Android App Now Available
The TimeWellScheduled App is now available in the Google Play store.
Stat changes for Alberta
New stat changes starting Jan 1 are already incorporated in TimeWellScheduled's Holiday and Stat Report. It will calculate the average hours for the last 4 weeks for all holidays from Jan 1 2018 and on.
New sort for the schedule page
We have added a new sort, Primary Department, on the schedule page. This allows the employees who's primary department are selected, show at the top.
Update to Easypay export and Ontario stat change
With the changes coming to stat pay for Ontario, we have already updated our Easypay export to include the required number of days worked. All exports going forward will include this information.
Charting
TimeWellScheduled now offers a visual Charting report to give more info on Hours, Wages and Absences. To visit, go to Time Card & Payroll >> Charting
TimeWellScheduled Timeouts – Nov 6, 2017
We discovered earlier today that TimeWellScheduled was inaccessible for Bell clients due to a service issue with Bell internet. TimeWellScheduled servers are monitored by a third party. Our server status can be viewed in real time here:...
New Admin Reporting Coming
In a short while we will have new reporting available to visually see key numbers within the site. Here is a sample:
Timecards – Marking an employee as absent and sending an email alert
Now if an employee Did not show up for a shift, Managers/Supervisors can mark their timecard as "DID NOT SHOW" and send that employee an email alert.
New features in Dashboard and Scheduling
Dashboard Now you can see Meal and Break times if/when they've been taken. Schedule: In the schedule hover over pre-made shifts to see their title.
Oct 26 – Bell Service Disruption
Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause
EXCITING NEW DESIGN FOR TIMEWELLSCHEDULED APP – HOW TO INSTALL
The TimeWellScheduled Mobile App has been updated for iOS 11, along with a new login screen. How to install: iOS ANDROID
Update to alert on important dates
You can now control which alerts you want to receive for important dates. Under Manage My Business » General » Manage My Payroll, Shifts and Labor Rules You can select which alerts to receive.
Exciting new design for TimeWellScheduled App
Our team has been working to enhance the app and will be rolling out the updated version in the next two weeks. Updates include a new look for the Login screen
Employees’ unread messages
Admins can now see employees' unread messages.
New Features
We've made more updates including: 1. A new way to view the schedule by shift start times. 2. A new option to restrict employee messages to TimeWellScheduled only without emailing. 3. Easily send Employee Welcome Emails.
New Features – September 2017
We've recently added some new features to TimeWellScheduled. 1. Exclude paid meals/breaks from overtime calculations. Set your hours for maximum regular hours and choose the option to exclude paid meals and breaks 2. Schedule page update A) We've added the Competency...
Upgrades to Server
Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.
Maintenance complete
Our unscheduled maintenance has completed. Service are now be back to normal. Very sorry for any inconvenience.
Unscheduled Server maintenance
TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.
Drag and Drop Images
Did you know that when creating a new message or News post, you can drag and drop images, word documents and PDFs into your message? Image attachments have always been possible, but now you can pull directly from a folder and also resize images. News Images...
Updates – Dashboard link / Stat OT in preparation report
We have created a link to the store's dashboard page in order to view the employees scheduled for the day. This feature is handy for Managers and Supervisors to easily access the Dashboard on a mobile device without having to sign in each time. We have...
June Newsletter
Upgrades And Speed
Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.
Improvements to punch speeds
Our team is making server and database enhancements that will increase the performance of the site this week. This will all be done after hours to not interrupt your normal work day. But you may notice slow downs at night We plan to have all work done by mid week. Any...
Help & Support
Need Help? Check for answers on our Support Site. Just type a keyword into the Search bar. ie. "Schedules" to see all Help articles about Schedules. or send us an email: [email protected]
Biometric issues
We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...
Welcome to another new client…
We'd like to Welcome Tile Ideal to TimeWellScheduled. “I really appreciate your willingness to adapt and sculpt the software to help suite our needs. ” Mark Tile Ideal /reviews/
Issue with Easypay export
A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...
New Sales/Labor Budget Report
The Sales/Labor Budget Cost Report will display past Sales and Labor data from the Sales/Labor Budget Cost. Go to Time Card & Payroll>>Sales/Labor Budget Cost Report and
Timecard layout makeover
We've updated the Timecard Layout. Functionality will stay the same, But you'll find a new cleaner, easier to use layout. Before: After: The new layout features new panels for choosing Departments and employees, an new date picker and a better layout for tablets and...
The new Sales/Labour Budget cost report
The new Sales/Labour Budget cost report is now available. Now you'll be able to see several week's numbers after entering them into the Sales and Labour Budget costing tool on the Scheduling screen. You can enter previous week's numbers a sell by using...
Biometric scanner – Firefox work around
We've found a simple work around to continue using Firefox with the Biometric Scanner. Deactivate Auto update in Firefox Download firefox 51.00 - Link to firefox 51: https://ftp.mozilla.org/pub/firefox/releases/51.0/win32/en-US/Firefox Setup 51.0.exe Close Firefox...
Biometric scanner and Firefox V52 release
Today we found out that Firefox has discontinued support for Java in the latest version (V52) release. Java is a critical component for biometric operations. If your store is using a biometric finger scanner please update your browser to Internet Explorer...
New Look, same reports
Just a quick note that very shortly we will be updating the look of the reports page. Nothing will change in terms of the wording, or functionality, just a change in the look. Here is an example of what you will see.
Do you want to ensure your employees take their full break and meal?
A new option can be turned on that asks your employees WHY they are coming back early. Some provinces/states require a minimum break or meal for employees. When this option is enabled, a notification lets employees know they still have time on their break or lunch. If...
Change to Vital Signs module
Now you can add comments to the Daily Vitals signs.
New Links Module
Now you can display important and relevant links on the TimeWellScheduled Dashboard. Choose Manage My Business>>Manage My Links Click Add Link to create a new link or Edit form the drop down menu to edit an existing link. Employees will see link on Dashboard...
New links panel on Dashboard
Now you can include important links in your store's dashboard screen. all Employees will see these links when activated. To add a Link go to manage My Business>>Manage My Links, click Add Link, fill in the Name and URL and click Add. to Edit an existing...
Back to TimeWellScheduled on your invoice
We have reverted back to indicating TimeWellScheduled on you billing invoices. We apologize for any inconvenience this may have caused
WE HAVE CHANGED THE NAME THAT WILL APPEAR ON YOUR CREDIT CARD STATEMENT
We have consolidated our billing process from various software services into one company called Ready Aim Fire Enterprising. You will notice the name change on your credit card bill. Your invoices will still indicate the service and rates, no change there.
New Timecards layout
We've updated the Timecards layout with easier to read options and popups.
Vital Signs
A quick update was launched last night to allow admins to edit past values.
Quick tweak to vital signs
Now you can go back previous days in case you missed today!
TimeWellScheduled Server Maintenance – Sunday Nov 13
As part of our process to improve our systems, we need to upgrade our database servers. From 1AM to 4AM (EST) on Nov 13 we will have a service interruption that will make the service unavailable. If you have staff who need to punch in, please look at using our offline...
Sales / Labour Budget module update.
We’ve updated the Sales / Labour Budget module with more columns and calculations to break down Scheduled vs. Actual costs.
Daily Vital Signs
We’ve made it easy to record your store’s Vital Signs and share them with your choice of staff. Record your store’s Average basket total, Customer count, Store and Service sales by choosing the blue button on your dashboard. You’ll be prompted to enter the store’s...
TimeWellScheduled iPad App
As a result of the service interruption over the weekend we've updated the TmeWellScheduled app. As well, processes have been put in place to avoid this same failure in the future.
TimeWellScheduled iPad App – NEW VERSION
We've released a new Version of the TimeWellScheduled iPad app to resolve the earlier service interruption.
TimeWellScheduled iPad App Interruption
We are experiencing a brief interruption of service to the TimeWellScheduled iPad app. We expect to have the issue resolved shortly.
Manage With Success
Manage With Success is an effective HRIS for SMB. Fully integrated with Time Well Scheduled, it allows you to save a lot of time in reporting, help you structure your HR informations and lowers the number of paper form you keep accumulating. There is no...
Amazing Turnout at the Canadian Tire convention in Quebec City
David, Christian and Mark attended the Canadian Tire convention in Quebec City this past weekend. 2 exciting days, we met many existing and new dealers. We signed up 32 new stores!!!!! Joe, the dealer from Smith Falls dropped by and hear what he had to say...
Joe Cayen Testimonial
https://youtu.be/e_eS_AZ5HkY TimeWellScheduled Testimonial Joe Cayen Canadian Tire Store #98 Smiths Falls
Over/Under hours notification
We created a notification requested by some dealers to inform them when employees are over/under hours. Below image appears BEFORE you publish, to give you a list of any discrepancies. To remove the alerts completely got to Manage My Business » General » Manage My...
