TimeWellScheduled News

System slowness

System slowness

We've been experiencing issues with one of our servers that is causing longer than expected page load times. We have our whole team working on this - we've made changes last night and expect more to come. Very sorry for the inconvenience.  

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Edit Timecard Hours Before Sending to Payroll

Edit Timecard Hours Before Sending to Payroll

Sometimes you need to override the default calculations for RT and OT hours. To do this, go to the HOUR AND SHIFT PREPARATION report and select your time period. Beside the RT hours, you will see an edit icon, click it: In the popup, change the values and click SAVE:...

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Schedule audit trail

Schedule audit trail

We've added an audit trail for schedule for just the week you're looking at. You could have used the audit trail report under REPORTS, but we've made it easier to find in one place. Click the HISTORY icon to see it. Previously this icon sorted the schedule by start...

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Changes to Stat pay report

Changes to Stat pay report

We've updated the stat pay report to show STAT HOURS WORKED. This means if someone works the stat day, their hours will show at the top of the report. STAT HOURS EARNED (the previous information shown) will still show. Coming in the next few days: ability to 'edit'...

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Messages

Messages

As an administrator, you can now review the emails sent and received by your employees. To do this, go to MESSAGES and click the button and select the employee you want to see the messages for: Shift Swapping Report A new report has been added under REPORTS to show...

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Back to full systems

Back to full systems

Earlier this morning our systems came back online, back to our original setup. Google is still investigating and will keep us posted. Performance should no longer be slower than normal. Thank you for your patience as we worked through this.  

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Service update – Google status

Service update – Google status

Our team is still working with Google to solve the server issues from last night and today. Just wanted to share that the issue was not directly at our level, but google's cloud services (you can see here https://status.cloud.google.com). Here is a snippet from their...

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Temporary outages

Temporary outages

We may have temporary outages through the day as Google works to restore out primary servers. The downtime should be minimal when it happens. We are also running on a single server (vs our normal 2) so if the site seems a little slower than normal, that is why.  

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Servers back up

Servers back up

Out SSL server that was down is now back up. Sorry for any inconvenience, we are working with Google to pinpoint what happened and put steps in place with them to avoid it in the future.

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Service issue

Service issue

We have another service issue, google's servers are down with our SSL server (this is the service that provides the secure connection). We already have a ticket in with google and working with them to resolve. Will keep this updated.  

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Service back up

Service back up

Google is still investigating what happened - they are unsure. It looks to be a physical server issue. On our side, we've launched a new instance and we are up and running. If you notice a speed issue, we apologize and this will be fixed once Google has solved the...

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Seeing all unread messages

Seeing all unread messages

We've added a feature in the message module to show all unread messages with just 1 click. Previously when you loaded the messages, it would show you the last 7 days of messages, which may or may not contain messages With this new feature, when you click SHOW UNREAD...

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Upgrade to biometrics

Upgrade to biometrics

We've added the ability to scan 2 fingers instead of just 1. This will your employees to try another finger in case one stops. As well we've added a process to test the fingerprint right on the employee page. Click the 'Test biometric scan' link to test.

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Update to Manager/Supervisor view

Update to Manager/Supervisor view

Previously, in GENERAL SETTINGS we added an option to allow managers & supervisors to see employee information outside their department without actually granting them control of that department: A few clients have mentioned this tool wasn't granular enough to...

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Automatically Mark Emails Read

Automatically Mark Emails Read

We’ve launched a new feature in the emails we send to employees which will try and recognize if the message has been read without needing to click MARK THIS EMAIL READ. We embed a small image that you can’t see and track if the image has been seen. We hope this makes...

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How To Install The TimeWellScheduled App

How To Install The TimeWellScheduled App

1. Download the app based on your device ANDROID – https://play.google.com/store/apps/details?id=com.timewellscheduled.twsconnect&hl=en   iOS  –  https://itunes.apple.com/us/app/tws-connect/id1436548395?ls=1&mt=8   2. Run the app,...

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Employee Hour Alerting

Employee Hour Alerting

 Do you want to receive an alert when an employee reaches a defined number of hours? With our hour alerting module, you can do that. Go to MANAGE MY BUSINESS and setup the hours you want to get alerted on:   Once setup, you can set an employee’s previous...

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Update to ADD SHIFT

Update to ADD SHIFT

We've made some tweaks to the ADD SHIFT module to make it easier to use and provide more information. The updates include: add multiple days add multiple employees see who is absence/unavailable if you override the shift rules, you can pick the break/meal times and...

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Biometric & Windows 10

On Friday Microsoft released an update to Windows 10 - this update appears to conflict with the digital persona software (the software the biometric device uses). We are waiting on digital persona to advise on an update. In the meantime, do NOT install the latest...

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Managers Can Now Clock In Employees

We've added a feature to the dashboard to allow managers and administrators to clock in employees. This feature replicates the action as if they were doing it themselves. This would be useful in a few cases the managers could do on the employees behalf if an employee...

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Issues with iOS app

We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and set the URL to your company...

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New Alerts Available

We've added 3 new alert options under Manage My Business » Manage Schedule and Time Card Settings 1. These 2 alerts can be turned on to alert managers when an employee actually arrives late 2. This alert can be turned on to alert managers when an employee has failed...

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New Add/Edit Shift Popup

We are working on the finishing touches to the add/edit shift module. This new module will provide the following new features: See and pick other employees who are available on that day See who is absent or unavailable If scheduled break/meal times are enabled, what...

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Slow system speeds

Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...

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Update to site

We just launched an update to the vital signs. Now you can edit last year for the same date, and a new format for the email that goes out.

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Biometric Upgrade Ready!

We are excited to help all our clients change from the old java to the new biometric process. Just follow this simple HOW TO to switch over - https://support.timewellscheduled.com/article/how-to-upgrade-to-non-java-biometric/

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Message Module Upgrades

Tonight May 30 at 9PM EDT we will be taking the message module offline to make some improvements in the backend to increase the speed and usability. We expect this to take 1-2 hours. The only interruption will be the inability to add new messages.

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Changes coming to make Biometrics easier

When we originally launched our biometric option, we integrated the solution with Java. This worked but as the years passed, browsers slowly dropped their support of java. With that, we have a new solution coming that will NOT need java to be installed. Simply run a...

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New Features April 26, 2018

We've added some new Features already available in TimeWellScheduled. In DAY view in the schedule, the ability to edit a schedule (add comments, change department or role) Fix to change shift swap & for employees to delete shift swap In DAY view in the schedule,...

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Updates – March 27, 2018

Today we released several updates to TimeWellScheduled which include: For those of you using EasyPay for payroll there is a new employee import format. You can now take the employee export directly from EasyPay and import it into TimeWellScheduled. Where to find this...

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Off hours maintenance – Mar 18

On Mar 18 from midnight to 4AM we will be working on the TimeWellScheduled database. This affects fewer than half of TimeWellScheduled clients as we are updating only one of multiple server databases. This requires us taking the system down during that time frame. The...

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Resource Planning – Schedule Layout

Resource Planning – Schedule Layout   We’ve added a new schedule layout called ‘Resource Planning’. You can view this layout by clicking the calendar on the scheduling page.   In this view, each department and absence has their own icon to show what the...

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Timecard Absence reasons

We've updated the selection of Absence reasons available in timecard. The timecard dropdown will reflect Absence reasons in : Manage My Business » Business Settings » Manage Absence Request Types

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Stat changes for Alberta

New stat changes starting Jan 1 are already incorporated in TimeWellScheduled's Holiday and Stat Report. It will calculate the average hours for the last 4 weeks for all holidays from Jan 1 2018 and on.

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Charting

TimeWellScheduled now offers a visual Charting report to give more info on Hours, Wages and Absences. To visit, go to Time Card & Payroll >> Charting

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Oct 26 – Bell Service Disruption

Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause

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New Features

We've made more updates including: 1. A new way to view the schedule by shift start times. 2. A new option to restrict employee messages to TimeWellScheduled only without emailing. 3. Easily send Employee Welcome Emails.

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New Features – September 2017

We've recently added some new features to TimeWellScheduled. 1. Exclude paid meals/breaks from overtime calculations. Set your hours for maximum regular hours and choose the option to exclude paid meals and breaks 2. Schedule page update A) We've added the Competency...

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Upgrades to Server

Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.

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Unscheduled Server maintenance

TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.    

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Drag and Drop Images

Did you know that when creating a new message or News post, you can drag and drop images, word documents and PDFs into your message? Image attachments have always been possible, but now you can pull directly from a folder and also resize images.   News Images...

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Upgrades And Speed

Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.

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Biometric issues

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...

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Issue with Easypay export

A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...

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Timecard layout makeover

We've updated the Timecard Layout.  Functionality will stay the same, But you'll find a new cleaner, easier to use layout. Before: After: The new layout features new panels for choosing Departments and employees, an new date picker and a better layout for tablets and...

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The new Sales/Labour Budget cost report

The new Sales/Labour Budget cost report is now available. Now you'll be able to see several week's numbers after entering them into the Sales and Labour Budget costing tool on the Scheduling screen.     You can enter previous week's numbers a sell by using...

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