Service Issues

On Friday Sept 13, 11p EDT for 5hrs we will be doing server maintenance on our databases. We will be making changes for better performance. Sorry for any inconvenience.

We've addressed the issue and a new version is up in the app store. Please download it to resolve the issue.

We have noticed that the iOS punch app has an issue uploading images. We have found the issue and are uploading a new version to address the issue. We are working with Apple to upload.

We found the issue and fixed the error. Sorry for the inconvenience.

We have reports of the site not loading. We are investigating.

We found the issue on our side with our main servers excluding an IP address. This has been fixed.

We are receiving reports that the service won't load on CO-STAR machines. We are investigating. It appears to be an issue with the geolocation of the IP address.

Everything is back to normal.

We are tracking down the issue and have temporarily taken the employee app offline. Speeds aren't back to normal but the site is usable. We will post an update shortly.

We are currently experiencing a server slow down. The Development team is investigating and will have service backup as soon as possible.

We've completed the upgrade to the Canadian database.

Our Canadian data center will receive a database update tonight at 6p edt. We expect a short downtime under 30 minutes.

We are getting reports one of our servers is responding slowly. Our team is actively looking into this.

We have found the issue and addressed it - our AV software was acting up. Sorry for the inconvenience.

We are receiving reports that the servers are responding slowly. We are actively looking into this with our team.

We've seen no issues yesterday with the API server and everything is working as it should. Sorry for the inconvenience Monday.

The API server is working better today and we are seeing a much better improvement, we will be watching the server throughout the day to ensure things are working right.

We have been having intermittent issues today with our API services. This includes the employee app and punch clock app. You may have experienced the response times slower than normal. Our team is actively working on resolving this.

A vendor's software did an update that caused our solution to go down. They had to do a roll back and service is now restored

We are experiencing a server issue and servers are down. Our team is on it.

We found the issue and have resolved the slowness on the one server.

We are experiencing issues with one of the servers, slower than normal. Our team is aware and working on it as fast as they can.

On our main server last night we had an issue with the time server. You may notice some early morning time cards off we are investigating the cause. You may need to manually fix some of those time cards. Sorry for the inconvenience.

Issue has been resolved

Our CA data center is having an issue and our team is investigating.

Last night 5p est we had a short interruption to our Canadian servers. Our team found the issue and fixed it. Sorry for any inconvenience.

From 5:30a-6:30a EST we had an issue with our Canadian data center. Punches may have not been captured during this time. We are reviewing what happened and will put processes in place to reduce the likelihood of happening. We do apologize for the inconvenience.

Last week one of of servers had an issue with automated tasks. We resolved the issue last week however discovered today the weekly schedule reminder emails did not go out as expected. This has been fixed. Sorry for the inconvenience.

The issues with automated tasks have been resolved. We apologize for any inconvenience

We are currently investigating an issue affecting automated tasks on TimeWellScehduled. Affected areas include slower timecard processing and missed important date reminders. We apologise for any inconvenience.

Over the last 2 days, push notifications and email alerts may have been slow to come or missed due to the previous server issues. Everything is running normally now. Sorry for the inconvenience.

Our team worked through the night and resolved the issues with our services. The fixes now show faster than before page load times. We do apologize for the last 2 days issues.

We are still experiencing issues with our database server at times. You may notice slowness. Our team is working to fix this ASAP and do apologize. All hands are on deck.   Nous rencontrons encore parfois des problèmes avec notre serveur de base de données. Vous...

We have reviewed the issue and restarted all services. Speed issues are resolved. If you have any more issues please reach out to support. We apologize for the inconvenience.

We have reports of slowness and our team is investigating. Update to come.

On June 12 2am EDT we will be updating our database server. We expect to be down for 20 to 30min. Access to the site will not be available to those clients on our USA server.

Our database server is acting up and slower than normal. Our team is working on it.

Tonight we will be running some database updates starting at 11pm EDT. Services will still be available, but might take a little longer to respond. Sorry for any inconvenience.

All email issues have been fixed and messages are flowing.

Our mail server appears to be down. Messages are being queued. We are working on it with our data center team.

We are experiencing issues across all systems, we believe our cloud provider might be down. We are working on resolving right away.

We will be updating our database tonight. We expect a short down time as make this update. Unfortunately this may require the entire system to be down while we do this.

We've noticed slowness on our servers. Our team is working on it and cycled the servers. We apologize for any inconveniences.

This weekend we will be doing some routine maintanence. On Sunday March 28 9pm-11pm EDT. The servers will be slower to respond to requests. Sorry for any inconvenience this may c

We've made some server changes to increase performance and will be adding move systems to help support the new employee app.

We have found one cause of the server issues this weekend. It seems the employee app jumped in download/usage by over 100% in a 24hr period causing an unexpected load on our servers. We are working to make an update to manage the loads better. Apologize for the...

There was a delay in emails leaving the site - unrelated to the server slowness. We have found the issue and resolved, emails are flowing again.

We are still working on the server issues - it seems the servers are running much harder than normal. We are still working with our entire team to find a fix

We have resolved the minor Timecard issue. Everything is now back to normal.

We have reports from a few users that the timecard page is intermittently working. Our team is looking into this.

Our apologies for a brief downtime this morning, the SSL certificate on one of the servers wasn't working. It has since been resolved and workin

Currently, we are receiving reports from some clients that they are unable to connect. We are working on the issue and will have it resolved ASAP

We discovered earlier today that TimeWellScheduled was inaccessible for Bell clients due to a service issue with Bell internet. TimeWellScheduled servers are monitored by a third party. Our server status can be viewed in real time here:...

Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause

Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.

Our unscheduled maintenance has completed. Service are now be back to normal. Very sorry for any inconvenience.

TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.    

Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...

A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...

We've found a simple work around to continue using Firefox with the Biometric Scanner. Deactivate Auto update in Firefox Download firefox 51.00 - Link to firefox 51: https://ftp.mozilla.org/pub/firefox/releases/51.0/win32/en-US/Firefox Setup 51.0.exe Close Firefox...

Today we found out that Firefox has discontinued support for Java in the latest version (V52) release. Java is a critical component for biometric operations. If your store is using a biometric finger scanner please update your browser to Internet Explorer...

As part of our process to improve our systems, we need to upgrade our database servers. From 1AM to 4AM (EST) on Nov 13 we will have a service interruption that will make the service unavailable. If you have staff who need to punch in, please look at using our offline...

As a result of the service interruption over the weekend we've updated the TmeWellScheduled app. As well, processes have been put in place to avoid this same failure in the future.