Maintanence

This weekend we will be doing some routine maintanence. On Sunday March 28 9pm-11pm EDT. The servers will be slower to respond to requests. Sorry for any inconvenience this may c

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Server updates

We have found one cause of the server issues this weekend. It seems the employee app jumped in download/usage by over 100% in a 24hr period causing an unexpected load on our servers. We are working to make an update to manage the loads better. Apologize for the...

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Server

We are still working on the server issues - it seems the servers are running much harder than normal. We are still working with our entire team to find a fix

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Server issue – Mar 19, 2020

Server issue – Mar 19, 2020

We've noticed one of our servers responding shortly. Hosting is looking into this and addressing the issue. We expect to be down for a short moment. Update 11:30am - It looks like we are being hit with an overload of requests. We are not sure why, we are working on...

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Back to full systems

Back to full systems

Earlier this morning our systems came back online, back to our original setup. Google is still investigating and will keep us posted. Performance should no longer be slower than normal. Thank you for your patience as we worked through this.  

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Service update – Google status

Service update – Google status

Our team is still working with Google to solve the server issues from last night and today. Just wanted to share that the issue was not directly at our level, but google's cloud services (you can see here https://status.cloud.google.com). Here is a snippet from their...

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Temporary outages

Temporary outages

We may have temporary outages through the day as Google works to restore out primary servers. The downtime should be minimal when it happens. We are also running on a single server (vs our normal 2) so if the site seems a little slower than normal, that is why.  

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Servers back up

Servers back up

Out SSL server that was down is now back up. Sorry for any inconvenience, we are working with Google to pinpoint what happened and put steps in place with them to avoid it in the future.

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Service issue

Service issue

We have another service issue, google's servers are down with our SSL server (this is the service that provides the secure connection). We already have a ticket in with google and working with them to resolve. Will keep this updated.  

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Service back up

Service back up

Google is still investigating what happened - they are unsure. It looks to be a physical server issue. On our side, we've launched a new instance and we are up and running. If you notice a speed issue, we apologize and this will be fixed once Google has solved the...

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Issues with iOS app

We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and set the URL to your company...

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Slow system speeds

Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...

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Oct 26 – Bell Service Disruption

Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause

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Upgrades to Server

Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.

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Unscheduled Server maintenance

TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.    

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Upgrades And Speed

Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.

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Biometric issues

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...

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Issue with Easypay export

A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...

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