Server update

We are tracking down the issue and have temporarily taken the employee app offline. Speeds aren't back to normal but the site is usable. We will post an update shortly.

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Server

We are currently experiencing a server slow down. The Development team is investigating and will have service backup as soon as possible.

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API Issue – Mon Feb 26 10:30a

We have been having intermittent issues today with our API services. This includes the employee app and punch clock app. You may have experienced the response times slower than normal. Our team is actively working on resolving this.

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Timezone issue

On our main server last night we had an issue with the time server. You may notice some early morning time cards off we are investigating the cause. You may need to manually fix some of those time cards. Sorry for the inconvenience.

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Canadian server issue this morning

From 5:30a-6:30a EST we had an issue with our Canadian data center. Punches may have not been captured during this time. We are reviewing what happened and will put processes in place to reduce the likelihood of happening. We do apologize for the inconvenience.

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Automated Tasks

Last week one of of servers had an issue with automated tasks. We resolved the issue last week however discovered today the weekly schedule reminder emails did not go out as expected. This has been fixed. Sorry for the inconvenience.

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Automated tasks

We are currently investigating an issue affecting automated tasks on TimeWellScehduled. Affected areas include slower timecard processing and missed important date reminders. We apologise for any inconvenience.

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Services restored

Our team worked through the night and resolved the issues with our services. The fixes now show faster than before page load times. We do apologize for the last 2 days issues.

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Service issues June 14

We are still experiencing issues with our database server at times. You may notice slowness. Our team is working to fix this ASAP and do apologize. All hands are on deck.   Nous rencontrons encore parfois des problèmes avec notre serveur de base de données. Vous...

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Speed restored

We have reviewed the issue and restarted all services. Speed issues are resolved. If you have any more issues please reach out to support. We apologize for the inconvenience.

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Database updates

Tonight we will be running some database updates starting at 11pm EDT. Services will still be available, but might take a little longer to respond. Sorry for any inconvenience.

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Maintanence

This weekend we will be doing some routine maintanence. On Sunday March 28 9pm-11pm EDT. The servers will be slower to respond to requests. Sorry for any inconvenience this may c

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Server updates

We have found one cause of the server issues this weekend. It seems the employee app jumped in download/usage by over 100% in a 24hr period causing an unexpected load on our servers. We are working to make an update to manage the loads better. Apologize for the...

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Email messages

There was a delay in emails leaving the site - unrelated to the server slowness. We have found the issue and resolved, emails are flowing again.

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Server

We are still working on the server issues - it seems the servers are running much harder than normal. We are still working with our entire team to find a fix

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Server issue

Server issue

One of our servers is experiencing an issue and causing some clients to be unable to access. We are aware and working on it with our data center team.

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Server issue – Mar 19, 2020

Server issue – Mar 19, 2020

We've noticed one of our servers responding shortly. Hosting is looking into this and addressing the issue. We expect to be down for a short moment. Update 11:30am - It looks like we are being hit with an overload of requests. We are not sure why, we are working on...

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Server delays

Server delays

Sorry we had a replication issue on one of the servers that was fixed 10min ago. It only impacted 1 of the servers. Sorry for the inconvenience.

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Server speed issues resolved

Server speed issues resolved

We do apologize for the past few weeks and slowdowns you experienced. We have made several code and server updates to address these issues. As well, we have found specific conditions that caused our servers to be queried more than they needed too. We will keep...

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Service downtime tonight

Service downtime tonight

Starting at 12am EDT today, Mar 22 we will be doing a database upgrade to the server. This *may* cause slowness from the system as we make this change. All changes should take less than 2 hours.

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Back to full systems

Back to full systems

Earlier this morning our systems came back online, back to our original setup. Google is still investigating and will keep us posted. Performance should no longer be slower than normal. Thank you for your patience as we worked through this.  

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Service update – Google status

Service update – Google status

Our team is still working with Google to solve the server issues from last night and today. Just wanted to share that the issue was not directly at our level, but google's cloud services (you can see here https://status.cloud.google.com). Here is a snippet from their...

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Temporary outages

Temporary outages

We may have temporary outages through the day as Google works to restore out primary servers. The downtime should be minimal when it happens. We are also running on a single server (vs our normal 2) so if the site seems a little slower than normal, that is why.  

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Servers back up

Servers back up

Out SSL server that was down is now back up. Sorry for any inconvenience, we are working with Google to pinpoint what happened and put steps in place with them to avoid it in the future.

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Service issue 2019-13-03

Service issue 2019-13-03

We have another service issue, google's servers are down with our SSL server (this is the service that provides the secure connection). We already have a ticket in with google and working with them to resolve. Will keep this updated.  

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Service back up

Service back up

Google is still investigating what happened - they are unsure. It looks to be a physical server issue. On our side, we've launched a new instance and we are up and running. If you notice a speed issue, we apologize and this will be fixed once Google has solved the...

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Issues with iOS app

We’ve discovered an issue with our certificate and as such, the app may stop working. We are working with Apple to get this sorted out ASAP. In the mean time, if the app stops working for you, please use the web browser on the device and set the URL to your company...

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Slow system speeds

Over the last 2 days we have experienced some database server issues which have resulted in slow speeds. We believe they were all addressed last night with a few updates and everything will run normal on the go forward. Very sorry for any inconvenience this has...

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Oct 26 – Bell Service Disruption

Weekly schedule reminder email issue Some employees may have received their weekly scheduled with incorrect information. The department they were scheduled in may have not been the correct department. We do apologize for any inconvenience this has cause

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Upgrades to Server

Over this weekend, we will be making upgrades to our servers. These changes will speed up access to the site and decrease load times. These upgrades will happen after hours, starting at midnight EST for a couple of hours.

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Unscheduled Server maintenance

TimeWellscheduled may be slower than usual this morning (July 25, 2017) due to unscheduled maintenance to our server. The development team is working hard to speed things up. Service will continue as normal, just be aware of slower response times.    

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Upgrades And Speed

Our team has been working hard over the last week making small but necessary changes to the system. With this, comes faster load times and quicker reports. We do apologize for any inconvenience and appreciate your patience.

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Biometric issues

We have found an issue that causes the site to take a long time to load when using the biometric device AND not punching the correct action. If the employee is punching the correct action, meaning they are pressing ENTRY at the start of the shift, NO ISSUE. Only if...

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Issue with Easypay export

A few companies may have had issues with their Easypay export, specifically stating there was errors with the department code. Last week we made an update to the export for those stores that export based on department worked (not the employees primary department) ,...

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Biometric scanner – Firefox work around

We've found a simple work around to continue using Firefox with the Biometric Scanner. Deactivate Auto update in Firefox Download firefox 51.00 - Link to firefox 51: https://ftp.mozilla.org/pub/firefox/releases/51.0/win32/en-US/Firefox Setup 51.0.exe Close Firefox...

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Biometric scanner and Firefox V52 release

Today we found out that Firefox has discontinued support for Java in the latest version (V52) release. Java is a critical component for biometric operations. If your store is using a biometric finger scanner please update your browser to Internet Explorer...

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